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Businiess name:
Affordable Air Duct Cleaners
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Review by:
Joanne M.
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Review content:
Read the reviews above and believe them. This is the worst company I ahve EVER dealt with. They are rude and unprofessional, and not at all helpful. I scheduled an appointment, only to have them not show up or call. When I called the office, they insisted someone had called me to cancel. Well, that didn't happen and I wasted several hours waiting for them.
Then I asked to rescuedule. The woman on the phone had an attitude, and continually interrupted me. Iasked her nicely to please allow me to finish a sentence so I could tell her what days and times would work for me. She became annoyed with me and told me that I had an attitude and she didn't have to listen to it. I just got off the phone with her. I called a couple of days later, hoping to get someone else on he phone. I rescheduled and selected a date and time they indicated was available.
Two days prior to my appointment, one of the women with the attitude called me and left a message asking me to call back, and gave the main phone number. I called back, and the woman who answered the phone asked why I called. I told her I was returning their call. She said, "Do you know how many people I talk to every day?!?" I said I was sorry, that was all the information that I was given. She sighed and asked me 2 more times what my name and address were. Once she found my file or something, she said "Oh, we wanted to know if you could reschedule." I said no, and explained this was the second appointment and I really didn't want to wait any longer. She said "Oh, OK, then someone will be there at 9:00" and we got off the phone.
I'm sure you know what's coming next...another no call/no show. When I called that day, she said they had rescheduled me. I said they hadn't, rather they asked in I could and I said no. And they were fine with that and confirmed my appointment. They certainly didn't reschedule or cancel.
So now here is my dilemma. This was a Groupon, so do I try again with the same rude people in that office, or just give up?
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