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Businiess name:
All Florida Appliance & A/C
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Review by:
citysearch c.
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Review content:
This company is the worst. I placed a warranty request on my refrigerator through my home warranty company American Home Shield. All Florida was the vendor that was called by AHS. The tech came out the same day and said the compressorwas bad. This was on a Friday. The part did not get ordered until Monday afternoon. It was coming form Chicago. It took 7 days for the part to come in. It was not on back order, it was shipped gound service. Now remember we are talking about a refrigerator, an applicance that is neccesary to the normal function of a household. By the time the part was installed 13 days had passed. At no time was I given the option to have the part overnighted. I would have paid any price for that since I had already paid $40 in ice to keep at was left of my food cool in three coolers on my patio. When the tech came to install the compressor, he said that a relay should have come with the compressor. It did not, but instead it came with a re build kit. Well of course the re build kit was the wrong one. The relay had to be ordered. Another four days had passed before the tech came back out and installed the right part. This part was coming from Jacksonville. Again no consideration for the customer. The relay should have been overnighted as well. Fifteen days passed with no refrigerator. Some things can wait but a families refrigerator? This company gets a zero for customer service. All they had to do was ask about getting the pasrts here faster. Even though the repair was through the warranty company, I should have been given the option of having the parts overhighted.
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