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Businiess name:
Platinum Wrench
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Review by:
citysearch c.
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Review content:
My name is Thomas. I'm a new customer to platinum wrench. I brought my 2010 BMW 5 series, to get some brake work information. Because Bert smith wanted a million dollars to do the work and there was twenty other problems with my car that the warranty didn't cover and needed to be done so the vehicle was safe for the road. So I set appointment for that next Tuesday, I went home and I did a little research on some local import car repair shops that were reputable in my area . You guys had the highest customer reviews so i figured what the hell let’s see what Platinum finds out about the situation with my cars brakes and dash lights.
I spoke with a very nice guy named Rob and he seemed very knowledgeable about BMW's and the crazy pricing a Bert Smiths service department. Anyways platinum quoted a very fair price on the pads and labor. So they started working on my car and said that I’d be out of their in about two hours or less.
So in the process of the repair I was informed by Rob that there was a few things with my car he thought needed to be brought to my attention. Turns out the last Import garage I brought my car to installed junk yard pads and calibers, guess that’s what you get in Southeast Georgia, Long story short instead of a normal brake pad service, I needed to change out everything because the cheap parts I was unaware where installed on my car, destroyed my rotors and of course the correct parts I needed were a two day shipping period, and that won’t work for me so the mechanic working on my car scot, recommend I tried to not drive the car because it really wasn’t safe for the highway , Then rob offer to rent me a car for the two days need to finish the job if I wanted to have them order the factory certified parts and do the work and still offered me a fair price for everything. I agreed to the repair, a day pass I get a phone call about 9:30 am that my car was completed and ready for pick up. So I came to pay the bill and get my car and turns out they never charged me any cost for the rental car, and washed my car for me. Thanks rob, scot and everyone else there at Platinum wrench you guys are the best! Thank you guys again you did one hell of a good job and were very flexible to my needs, and know your trade! My car drives and stops on a dime ! and you the calibers even say bmw like when I bought the car new.
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