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Businiess name:
Skin Sense A Day Spa
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Review by:
citysearch c.
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Review content:
On July 23,2011, I had made spa appointmentfor me and 2 friends at the Falls of Neuse location. I didn't anticipate any confusion since I've been to Skin Sense on several occasions at another location (Brier Creek).Everything was fine until it was time to check out. When I booked the appt., I was told that I had $16.25 accumulated due to points. The cashier was having difficulty and called her manager (Carolyn) to assist. She said she was unable to access the points. I checked out thinking everything was ok and she was going to research the points. She called me back within the hour stating that she forgot to charge $10 for hot stones and to tell me she figured out points. She asked for my card number which I wasn't comfortable giving via telephone in a crowded restaurant. I told her I would call back. Since I was close to spa, I stopped by to clear the confusion up. I found out that Carolyn charged a card that was used previously for the hot stones. I did not authorize this transaction. The manager on duty at this time cleared up the situation by refunding my card for unauthorized charge and applying my points.(about 3p 7/23/11, can't remember her name). I wasn't impressed with customer service. I think I will just got back to Brier Creek location.
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