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Businiess name:
Shrager, Alexis, Dds - Orange Dental Assoc
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Review by:
citysearch c.
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Review content:
I called on Monday 1/7 to get an appointment for both myself and my husband. My first red flag should have been that they could see me 2 days later but I made the appt. They scheduled my husband for 11:00 and me for 1. When they called the day before the appt, they said his appt was at 11:30, 2nd red flag.
I went in for the 11:30 appt and got there at 11:20 to do all the paperwork. At 11:45 they called my insurance company to get the approval, even though I had given them all the information on the phone when I made the appt's. The girl who made the call was sitting at the front desk, in the lobby so anyone listening could hear her say my husband's SS#. At noon I went up to her and asked if it was going to be much longer. I let her know that my husband had the 1PM appt and I needed to leave by 12:30 to get home and watch the kids. She said she'd get me back to see them a.s.a.p.
At 12:05 I see her and a colleague looking around for something. At 12:10 the girl at the front desk picks up the phone and I can hear start telling the person on the other end my information again. I went up to the desk and told her I had to leave, that there was no way I'd be able to get home in time for my husband to get here for his appt.
I asked if my husband came in for his appt at 1PM would he been seen on time, she couldn't say either way. She asked if I wanted to reschedule and I told her with all the dentists in the area, probably not. I then asked her for my paperwork and she gave me the originals. I asked for the copies and she gave me them too.
There are too many dentists in the area to have to wait 50 minutes and not even be called back.
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