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Businiess name:
Zenity Spa
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Review by:
citysearch c.
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Review content:
I am a 60 year old caregiver to my husband that has Stage IV kidney cancer. My daughter has a two-year-old, so we don't get many "mother/daughter" days out. My kids bought a Groupon as a birthday present for myself. When we got to the spa, we didn't get the services we paid for. When we asked the manager about it, she blamed everything on us. She never took responsibility for the error and was rude. I understand that sometimes there are miscommunications but that is when the manager needs to apologize and make things right. We were supposed to leave there relaxed, but we left tenser than when we came. Your manager needs a course in public relations. In addition, who ever does the scheduling needs to be exact on the services asked and PAID for. We have emailed the company and have yet to receive a response. They know they are in the wrong, but they already got our money so they don’t care about making anything right. I would not recommend Zenity Spa to anyone.
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