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Businiess name:
Movers Of The Valley
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Review by:
citysearch c.
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Review content:
As a one-time customer of MOTV, I called recently to schedule a move.
I would rate my previous experience with them (about 3 yrs ago) as "so-so". They arrived hours late and broke a TV stand during the move. To their credit, they sent an extra mover and did their best to repair the damaged furniture, though unsatisfactorily. They were neither the best nor the worst but because they gave the cheapest quote for a subsequent move and best accomodated my schedule, I decided to give them a second try.
All was well, until I called to cancel the move (approx 1 week prior to the scheduled date). During the initial call (to schedule), I spoke with Tony, the owner. He was very friendly and charming. However, when I called to cancel, I again spoke to Tony. But this time he hung up on me, apparently disappointed after losing my business. I wanted to give him the benefit of the doubt (surely the owner couldnt be that rude) so I called back. When he answered, I said that I had just called and believe that we were disconnected. He laughed at me and said, "No, I hung up. You canceled. I got it" and immediately hung up again.
When a company's leadership is so poor, you can almost be sure of the level of service you can expect from its employees. I would not recommend Movers of the Valley to anyone and will not use them ever again.
I would encourage you to review their BBB report. The BBB rates them an F and they ARE NOT ACCREDITED. I would post a direct link but this site wont allow it so here is a brief summary from the report:
"Type of Entity: Sole Proprietorship
Principal: Munadhil (Tony) Dawood Alawy, Owner
Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F. Reasons for this F rating include:
*17 complaints filed against business
* Failure to respond to 4 complaints filed against business
* 1 complaint filed against business that were not resolved
* Length of time business has taken to resolve complaints."
Pros: cheap - careful though, you get what you pay for
Cons: terrible management
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