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Businiess name:
Best Western Plus Austin Central
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Review by:
citysearch c.
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Review content:
My girlfriend and I stayed here ACL weekend, and thought that the hotel was nice enough. About 24 hours after leaving the hotel, we both started itching all over. Soon, raised red bumps appeared all over our bodies, probably 15-20 total each. After doing some research, we found that they were indeed BEDBUG bites.
We contacted Ramada corporate, who told us to speak with the manager, Sam Wilson. A few days later, we received a letter from Mr. Wilson basically passing the buck. He stated that others had stayed in the room after us and had not reported bedbugs. He offered no sort of refund, grievance or apology other than a weak "thank you for staying with us and we trust you otherwise enjoyed your stay".
I spoke with him recently, and he remained in denial about the situation simply stating that there must be some other reason that we developed begbug bites. He even admitted that they had a bedbug infestation 6 months ago which he said "had been dealt with"!
I cannot fathom where else we could have developed bedbugs that weekend other than the hotel we slept in. Ramada's refusal to right the situation has led me to post my review on various sites so that others can be made aware of their lackluster customer service.
Beware of the bedbugs!
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