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Businiess name:
Presidential Pools, Spas & Patio
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Review by:
citysearch c.
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Review content:
DO NOT BUY FROM PRESIDENTIAL. My pool was completed less than five years ago, and recently all my electrical system went out to the pool. My wife called Presidential and they did not return her calls. Finally, I called and insisted on talking to someone. The told me my electrical system was covered for only two years. After review of my warranty that Presidential gave me, it stated five years for underground electric which is where the problem is currently. I advised them of this fact, and after giving me the run around, the agreed to send and electrician out to put in new wire. My pool worked for approximately 8 hours and then started to blow the breaker again. I called them back and the electrician that they use stated it was common for the underground electrical system to go out in five years. I told him if this is true, they need to disclose this to any individual thinking about purchasing a pool. Furthermore, Presidential now refused to fix the system and states that I must have a dent in the conduit when I did yard work. I advised him that there are not any trees or for that matter plants or grass even close to the area that the system is running underground, All backyard structures were in place prior to the pool being built except what Presidential pools put in such as decking etc. They are still refusing to fix the electrical system and state it must be a dent in the rigid conduit, even though a dent has never been visualized. I talked to a few professional pool guys, and they all told me that it is rare for a system to fail that soon, and that it is probably a result of the decking that they put in settling into the ground with the recent storms that probably caused my issue. At this point, my pool has been sitting without a pump and I am trying to find a qualified electrician fix it because Presidential refuses to honor their warranty. I highly advise anyone who is thinking of having landscaping or a pool placed by Presidential to go elsewhere, as the are not a very consumer friendly company and state, and I have this recorded, "it is common for the electrical system to fail in five years."
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