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Businiess name:
Victoria Clipper
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Review by:
citysearch c.
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Review content:
Booked 3 seats for a day-long trip to San Juan weeks before we came to town.
The day prior, we stopped by the pier and checked at the desk. They were courteous and helpful, printed our tickets and instructed us to arrive between 6:45 and 7:15 to board, and we could step right on board,.
We arrived at 5 past 7:00 to board. We approached the gate and were instructed to go back to the ticket counter and join the 40-50 other passengers waiting for their tickets. "Don't worry, you won't miss the boat."
After 30 minutes, the ticket agent informed us that, "There's a problem with the boat and today's tour has been cancelled. We'll give you a credit towards our (far more expensive) trip to Victoria. "
I inquired about a rescheduled San Juan trip and was told, "We're not sure what's wrong with the boat." and can't offer book any more seats.
After passing on their bogus upsale scam, we demanded a refund and were presented with a 2 page "Refund request" form that would take weeks to process. Then the bozo at the desk insisted we'd only paid $168 (rather than $215) and had the wrong bloody mailing address for us.
It appears to me that VC is simply CANCELLING UNDERBOOKED TRIPS at the last minute and pressuring passngers to upgrade to their lengthier tours.
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