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Businiess name:
The Spa At Cinco Ranch
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Review by:
citysearch c.
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Review content:
I am the co-Owner of The Spa at Cinco Ranch and don't normally respond to these reviews but the one posted on 3/27/2011 by "administrator75" deserves comment. Why all the hate? We never ask anybody to pay up front as most would object. Only the Astros and Jack in the Box do that.
As for our facility, it may be a brick building but I will place it up against anything in west Houston. Client feedback and our research support that. Small bathroom? We have two locker rooms on the Spa side, each with its own steam room, changing area, showers, etc. Our Relaxation Room does have water, tea service, music, a fireplace and opens onto a courtyard area.
We do not rush clients through nor do we attempt to "upsell" them on added services. I run the place so I know what is booked and what is paid for. Our people are just not that way. Our repeat business reflects that. My phone is the one that rings when we do have a complaint (not often I would add) and we go out of our way to rectify the matter so as to build repeat business over the long term. The insinuations to the contrary in the review I mentioned are an insult to our employees and just flat out incorrect. Those comments are different from the smiles I see from the hundreds of people who visit us every week, return often and purchase our Gift Certifcates every year for friends, co-workers and loved ones.
After 9 years, we remain one of the Top 10 busiest Spas/Salons in the Greater Houston area and there is a reason for that. Actually a lot of reasons. We may not be perfect but we're trying and one spiteful review will not convince me otherwise!!! We like constuctive feedback, that helps, but not anonymous kicks in the stomach....
Mike Sellers
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