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Businiess name:
Sumatra Salon and Spa
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Review by:
citysearch c.
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Review content:
Since 2006 or 2007, a friend of mine had given me a gift certificate for my birthday and Christmas for a hot stone massage every year because he had deployed and it was my favorite thing. I requested John each time who is aboslutely excellent. It's too bad he wastes his tallents in an establishment such as Sumatra. For my birthday, in 2010 my daughters gave me another gift certificate for my birthday for a hot stone massage which I was so excited to use and saving for one of those days when I really wanted to pamper myself and I knew I had a year. It expired 2/17/11. I work for the govt and we had a long weekend 1/14-1/17/11. I had planned to pamper myself that weekend,but got walking pneumonia and didn't make the appt. turns out the walking pueumonia was double pulmonary embolisms and I was hospitalized for a week with 3 blood clots in my legs as well. I called several times because you can't get a massage with blood clots.And it turned out I got another blood clot ,a large one while on the blood thinners!! It is hereditary in my family. The manager I spoke to said the cerificate probably wouldn't be honored she would have to speak to Belinda the owner,and didn't return my call. I called several times to try to talk to someone in mgmt to explain my situation and was never given a name but told "I am mgmnt" Belinda Lyons is the owner and she is strict about the expration policy of gift certificates, and I explained how dangerous blood clots could be and I had been out of work for 6 months and just released for part time. I wanted to use my gift certificate, because due to the stress of not working as we do not have short term disability I could have used it, I suggested they not massage the leg that still had an existing blood clot, and the "manager" I was speaking to would not even listen to anything I had to say, she simply said she would pass it on to Belinda, took my number and that was almost 2 months ago.Obvioulsy, Belinda Lyons is not interesed in keeping existing clients or returning clients nor does she have compassion for others and their life threatening health issues provided her incompitent help even passed on the information. It's a shame that something that could have been resolved was treated in such an uncaring and unprofessional way that has left such a bad taste in my mouth, a place that was once my all time favorite, has not only become my least, but I will discourage anyone who asks me about it and suggest one of the other competitors in the area.
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