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Businiess name:
Smithtown Autohaus
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Review by:
Mellissa S.
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Review content:
There are numerous issues with the purchase of a 2000 Ford Explorer with 116K miles on it. At the signing of the contract there were several things I requested to be fixed...
Gear shift adjustment
Door handles, Good cleaning, Console latch, Brakes squeak, Few scrapes on body, Bumper on back need adjustment, Problem opening hatch, Wires in back, Change all fluids, Rear passenger in door rusted, 2 Cracked rear tail light (1 real bad), windshield crack, Fog light out
From the above list all that was done was repaired 2 door handles (scratching car door in the process), cleaning, removed the wired in the back and possibly changed or added some fluids.
I had my doubts about any of the work being done especially since the washer fluid was empty. I was assured there was a 147 point inspection done and it was inspected by an independent third party. I asked for a list of the 147 things that were checked. When they couldn't provide it to me, I asked them to tell me what was checked. They wouldn't but assured me it would never have passed inspection if there were any issues.
Discrepancy on the Inspection Sticker and the date of the certificate. The sticker shows and expiration date of Sept 2012. The inspection was done 10/7. Expiration should be Oct 2012.
The car was supposed to be ready for us on 10/7 at 2 pm. It was not ready until late on 10/8. The salesman did not return calls and kept changing the time and date of the inspection. Actually he changed his information frequently.
I was very concerned with the safety of the vehicle since no one was talking straight to me. Stories kept changing. So I brought it to my local Ford Service Center, whom I have done business with for over 10 years. They did a full check f the car for me. They found several minor issues, that I expected. But they brought to m attention 2 major issues. The lower ball joints were completely worn. There was a great possibility of the wheels falling off the car. They also said the brakes were in very
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