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Businiess name:
Lach Orthodontic Specialists
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Review by:
citysearch c.
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Review content:
My experience with this physician has proven every bit as frustrating as the brace itself. When I went in for the consultation, the physician seemed understanding and willing to work with me. I was not shown any appliance other than a set of plastic teeth wearing the Suresmile? braces (which were the type I wore).
When the braces were put into my mouth, so was a much unexpected piece of equipment designed to broaden the upper jaw. It went across the tongue from left to right impeding my speech, causing severe (often painful) discomfort.
I felt the staff made it appear as though I would only be wearing this for a period of a few weeks. When I went in for my next appointment (understanding that this awful contraption would be removed) I found out the physician prescribed that I wear this for a period of 8 to 9 months. I was outraged as this was not once brought to my attention (though in the following consultation the physician and patient coordinator repeatedly argued that of course I had to know because they tell everyone who needs this).
I was refused a $2000.00 refund and in fact owed them money even though I felt I had been mislead into treatment. The physician left me out of my own personal care and denied refund though my teeth have 100% reverted back to their previous arrangement.
I do not recommend this physician to anyone interested in being involved with their care.
Pros: Appealing decor.
Cons: Physician doesn't involve patient.
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