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Businiess name:
Mind and Body Day Spa
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Review by:
Kressa P.
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Review content:
I receive the 24 hour deals through my email from Mind and Body spa and decided to take them up on a package that included a 75 min 4 hand massage, scalp aromatherapy and reflexology. It was a surprise gift for my husbands birthday. I booked 2 weeks in advance. I called in the am of apt date to confirm that is was all set to go and they were aware of the package. The girl put me on hold for quite a while and then came back and said "yes" we are aware of the package you purchased and he is ready to go this afternoon. All downhill from here-Got there in plenty of time. He sat on bed for 10 mins before they even came in room. Massage was good but basic. At most they did 50 min (and I believe I am being generous) instead of the 75 we paid for, they never did the reflexology nor the aromatherapy scalp massage. He calls me and said he was done-I was shocked! I spoke with Karen, the manager, and she confirmed that they made a mistake-even though I confirmed in the am. She "REALLY WANTED TO MAKE IT RIGHT" so here is her generous (sarcasm) option. She issued a 30 min, one person massage to be added to whatever package I WANT TO PURCHASE. Are you kidding me? I was told the owner does not handle customer complaints-I am awaiting a refund! I tried to handle this through the manager BEFORE leaving bad feedback but I have hit a brick wall. We have had hundreds of massages over the years, some good-average and some great. My first request was for them to issue a credit for a one person hour and half massage and we would just forget the reflexology and scalp treatment and the second person. If the truth be told I think they should have agreed to redo the entire package and do it right but i never asked for that. Now I just want a refund and I dont ever want to go back there again. Years ago we purchased hundreds of dollars of gift certificates from this salon for Milton High School-Glad i now know. I own several businesses and if I handled my customers in this way I would not feel very good about my business. This was supposed t
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