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Businiess name:
The Spa... Bothell
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Review by:
citysearch c.
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Review content:
This used to be a decent place to go - I have been going here off and on for almost 4 years. However, in the last year, service and scheduling have been poor, as well as the quality of the reatments themselves.
The last two treatments (both facials) were spent with the Owner griping about her issues with other people and the economy and how bad business is, as well as essentially using you for a captive audience to push Isagenix diet/weight loss products. She even tries to hand you a little video player to watch a marketing spiel while your feet are soaking(!), and heavily pushes it on you as a cure-all for you and anything in your entire family (including mental illness...hello?) while you are stuck on the table having your treatment done. Every single conversation is steered toward how Isagenix can help you, and it gets very annoying, very fast. Plus she writes down a website for it and hands it to you as you walk out the door. Not exactly relaxing whatsoever! I found these aggressive sales tactics to be both unprofessional and inappropriate, and definitely not the relaxing experience I was paying for. I had not counted on being a captive marketing audience while having skin treatment done; rebuffing pushy sales lines is hardly therapeutic.
Not to mention if the owner has to play phone tag with you more than once, she will leave you a message stating she is "frustrated". (Gee, sorry I have a job and am not by my personal cell phone 24/7....) On top of that, she was over 30 minutes late to the first appointment, and cancelled another 1-2 hours ahead due to her own staff not showing up.
I have left twice now feeling gypped and unrelaxed, and definitely I won't be back. Very disappointing and unprofessional. This place has lost focus that the point of a spa is to rejeuvenate and relax their customers, and not to sell commissioned diet supplement products. Rude. They need to turn it into an Isagenix retail store (a product, which I tried 5 years ago, by the way, and did not like) and be done with the facade that they are still trying to provide spa services.
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