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Businiess name:
Dean's Stove & Spa Llc
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Review by:
citysearch c.
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Review content:
I decided to purchase a pellet stove this past summer and chose this place after visiting a few stores and checking out comments on line regarding the various stoves I saw. The salesman in this store as I later found out was let go and gave me incorrect information about what I purchased, i.e. that my stove would work with the setback thermostat he sold me ($200) and that I would have my pellets delivered in September. They were never delivered. Calls asking where the pellets were went unanswered. I finally bought them at Home Depot.
The stove, as I found out this past week when the weather started to get cold was defective in that it would turn itself off after 20 minutes. However, these things can happen.
Easy enough to call for service? Not so, as they never answer the phone or return a phone message. All you can do is leave a message which will not be returned.
So I took a trip yesterday to the store. Not many people there and not so busy. Apparently, they just don't return phone calls.
I scheduled a service call for this morning for between 8:30 and 9:00. It's now 10:30 and no one is here yet. I called the store and left a message with the service department. Of course, no return call.
They may be the biggest dealer around and they did have the pellet stove I wanted, but I would never recommend them to anyone.
P.S. I also found out when I went to the store yesterday that they had not been delivering any pellets since July, even though my salesman promised delivery in September. Of course, you could pick them up if you have a way to transport 3 tons of pellets, which you need for a typical winter.
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