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Businiess name:
Colonnade Hotel
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Review by:
citysearch c.
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Review content:
The room was fantastic, very clean, very nice and modern (this was the deluxe room, $20 more than the normal one I think). The only non-working thing was the bathroom fan, very minor. However, we were EXTREMELY disappointed the pool was out of service. I called ahead of time a few days in advance and the person I booked the room with told me it would be available that weekend. The pool mechanic told me on Saturday that the hotel knew things weren't ready the week before. When I asked for some vouchers or something so that we could use the pool some other day, that was denied. So I don't really feel like the hotel went out of our way to make our stay live up to the expectations that were set when I booked the room. Too bad because I liked the hotel in general. But they really didn't go out of their way to make me feel like I should come back.
Pros: Nice rooms, great location
Cons: Didn't go out of their way to satisfy customer
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