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Businiess name:
McGrath Chevyland Service
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Review by:
Guest
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Review content:
I will start by saying I have been contemplating buying a new or used vehicle for quite some time. I bought my first "newer" vehicle from this dealer 12 years ago and 2 yrs. later decided to upgrade. The first experience was pretty good. Brent O'Donnell listened to my needs and didn't seem rushed like he needed to make another sale. He answered, with detailed knowledge, all my questions and knew the vehicle, although used, as if it were he who designed it. That was refreshing and impressive, if all people in car sales were that way I believe there would be happier people with less complaints. He didn't brush my concerns aside and didn't pressure me into a final sale and afterward even left a gift bag for my wife and I.
As for the sales and finance, I didn't get the usual, "lets hussle this up buddy, I got sales to take care of" feel. Tim Day was extremely patient and fair as far as going above and beyond. He answered all my questions, (even when I sidetracked him with questions about Iraq, he is a veteran and I forgot to thank him so if you see this Tim, thank you!) I can actually say, I walked away with a feeling like I got a fair shake and a nice vehicle.
Although I haven't had the vehicle long enough to say if the customer service department(for repair and service)will stand up to my liking, my initial buying experience was far beyond what I expected.
Brent stayed over to make sure everything went smooth and even though things were locked up and people were gone he stuck around to make sure I got the things out of my other vehicle, which I left in their lot overnight (they let me take my new car even though the paperwork wasn't finished)
I recommend this dealer and especially Brent and Tim, as far as staff. Can't speak for the rest of the crew as I didn't have a chance
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