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Businiess name:
Klein Honda
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Review by:
citysearch c.
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Review content:
If I could give this dealership ZERO stars I would. My sister bought a car here. Not some used up piece but a brand new car, a nice one, an expensive one. This dealership made a good profit from the sale of this car to her.
After having aftermarket accessory (which they sold to my sister and also profited from) installed through Klein Honda she found out they had caused nearly $7000 in damage to her car. The sales experience was great until she found out there was this issue. Then, everyone at this dealership treated her rudely, caused her terrible stress by denying the issue as long as they could or just not responding to her calls which led her to have preterm labor problems (she was nine months pregnant at the time), and have since failed to even apologize or accept responsibility for what happened.
She had to come sit in their lobby (nine months pregnant and legally disabled) with her two year old child for hours for them to even address the problem. At least five able-bodied salesmen watched her transfer her two child seats, a stroller, and the rest of her belongings from the damaged vehicle into the loaner car they gave her, all of this while it was pouring down rain and she was soaked by the time she was finished. They only gave her a loaner car after she refused to leave their premises without a letter from them stating there was not damage to her car that left the vehicle unsafe to drive (there was, the airbags were damaged). The general manager never once returned her calls over the last seven months when she left more than one voicemail requesting him to do so. He has since stated, in a letter from Klein Honda's attorney, that he was out of town for an extended period....I'll say, out of town for seven months is an extended period.
She has lost thousands of dollars due to Klein Honda's negligence not to mention all the grief and stress they have caused by how they have bungled the situation before and after they finally admitted the vehicle was damaged. Klein Honda offered her a measly $500 to remedy the situation but to get that measly amount she had to also remove her negative reviews of them she has posted online. She declined that offer and now they have paid an attorney to make the same offer to her....why pay an attorney money instead of up the offer to my sister? What is wrong with these people. They cause damage to her car, treat her horribly when they respond at all, and will give money to an attorney instead of a wronged (by them) customer.....yes, a customer.
So, be warned that if you shop here, and you buy here, and then something goes wrong this will be your story too. Klein Honda is only a positive experience until you need them to be there AFTER they made money off you.
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