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Businiess name:
Toppers Spa/Salon Rittenhouse
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Review by:
citysearch c.
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Review content:
I wrote a letter to Toppers complaining that when I got into the shower, there was a clump of hair and a celophane wrapper in the drain.
I have never been to any spa, where there wasn't at least a pitcher of water or a bowl of apples in the waiting area. including a decent supply of magazines and seating.
I am not referring to high end amenities. I could tell you about high end but I didn't expect that here, so my expectations were not unrealistic.. It is a FACT that it is important to have a glass of water AFTER your massage. I won't explain here.
The place just feels dirty.
The day I was there, I did not find frequent spa goers but women with "birthday" gift certificates, most of them never having been to a spa. I had no complaint about the service.
This manager, Frank Rueter should be fired along with some of the "no frills" policies.
We are there to be pampered in every way. He completely ignored the situation I stated about the shower and says,"Our facilities are clean." Frank ignored the hair and paper in the shower drain..
The shower smelled stale, not the smell you get when something has been scrubbed.. A sweet aroma permiates the building in order to cover up the not so clean areas. The lighting is very dim and I think brighter lights would reveal too much.
Instead of saying that he would look into having a basic pitcher water for clients, and three dollars worth of fruit, he ends with a sarcastic sentence.
"I can appreciate that you may be a spa enthusiast, who more than likely has been around the world and consequently has experienced spa environments that we could not even imagine."
e rudness is this man is only exceeded by the conditions in the shower. Give him a copy of "How to Win Friends and Influence people" and don't go to Toppers.
Pros: My massuse was a professional
Cons: no water, no fruit, few magazines, not clean, not comfortable chairs in waiting room.
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