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Businiess name:
New Vista Nursing & Rehabilitation Center
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Review by:
citysearch c.
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Review content:
I recently had a poor experience trying to transfer my aunt to another facility to be with her husband @ his care facility and was told no problem, but then all these horrible roadblocks were thrown at me. I was called back and told it wasn't possible, it would be better to transfer her husband to them, I was told she was in critical condition and under strict isolation, I questioned the sudden problems and if my aunt was
so critical why wasn't she transferred to a hospital setting and was told at that point she wasn't that bad. Then I was told it would be very risky due to her condition. I had my Uncle's facility Director of Nursing contact the Director of Nursing @ New Vista and they were told different senarios and New Vista apparrently couldn't keep track of all their lies and inconsistancies. Finally got my aunt transferred 4 days after the requested transfer date with many phone calls and confrontations. I got the impression they were milking my aunt's insurance payments for 4 more days by conducting these bogus delays.
During the course of her stay @ New Vista, she failed to thrive, she started out @ 87lbs and lost 5lbs within one month and they managed to give her an infection and didn't take proper precautions for her
well being and allowed her to fall out of her wheelchair, fortunately there weren't any broken bones.
I can't really recommend their facility due to all that transpired with in one month of care, she's very lucky to get out alive and is beginning to thrive in her new environment.
Pros: convenient location for the immediate community, physical therapy is dilligent
Cons: smell, dated decor, acknowledgement at the nursing stations could be improved, felt ignored or that I was bothering them
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