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Businiess name:
Monsoon Cafe
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Review by:
citysearch c.
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Review content:
It was my 36th birthday. I had rented the upstairs balcony for the evening for $250. The 20% gratuity was automatic but our 2 servers were rarely to be found when it came to needed new drinks or wondering why it took over an hour to get our dinner. Being a personal chef, my standard for food is high, as well, I am a commercial and corporate flight attendant and service is extremely important to me. The food quality was substandard.The Shrimp padthai was gummy,fried rice bland,teriyaki wings overcooked and tough. amongst many observations about the food. All I can say is thank goodness I ordered the sashimi! All of the decorative items for our table (items I had brought personally back from Thailand, orchid plants, candle holders were missing) I was able to find 1 orchid plant on the bar, but no one had a clue.I spoke with Maria,the general manager. She was argumentative, curt and dismissive. She would not do anything to resolve the items disappearing, or the very disappointing service or terrible food. She told me that any number of patrons could have made off with my "party favors", thinking the party had left. (It was obvious we were still there!) She said it was my fault to have the items disappear and that her staff simply would never do anything of the sort. That there would be no financial obligation from the restaurant to rectify the matter( or reimbursement or gift certificate of any kind ) and if I was lucky, when I came to the establishment again, she might comp me a round of drinks or an appetizer. Let me share with you that my party dropped over $1000.
I find this absolutely unacceptable and that her establishment is not geared towards service in any way. I would recommend to NOT have your party here, NOT dine at this restaurant with any kind of expectation of receiving a timely or delicious meal and be prepared to deal with a general manager who will not care about you in any way, and will not be appreciative of your or your friends business.
Pros: Nice ambiance
Cons: Poor food quality, long wait for food(not that busy), service was lacking, management rude
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