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Businiess name:
The Melting Pot-Irvine
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Review by:
citysearch c.
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Review content:
So many bad things!
Tried to make reservation for large birthday party by contacting large party planner - never returned phone calls
Went inside restaurant to speak with someone in person - host "Gigi(?)" extremely rude
Lackluster service
On the night of the party, we were supposed to be seated at large table in bar area...even though the table was available, hosts made all guests wait to be seated for others that were running late (with 11 people, it's inevitable that someone is going to be late!)
We continually had to order our own drinks at the bar because the server was MIA - the few drinks we did order through her were wrong or never made it out at all
The strawberry/almond salads contained no strawberries and no cheese - when we complained, the manager asked if that was how we had ordered it (would we have complained if we had???)
We had to repeatedly ask for empty glasses to be removed from the table
We had decided to order only cheese and chocolate fondues - when the pots were empty, they sat for minimum of 30 minutes before server would return to take next order, then had to wait for the next order to be prepared - if prep time was going to be so long, the server should have started our next order when the first order came out - ended up skipping the chocolate to have cake at home
The only good thing was that we voiced our frustrations and were compensated on the price of our bill - however I feel $20/person was still too much to pay for this evening
I felt I had to apologize to my guests for the planning of the evening - a birthday party is a celebration and we should have left happy and well-fed
Nobody working here appears to be happy with their job and they have not seemed to make much effort to make the experience pleasurable
Will be sure to voice my "constructive criticism" with corporate and will never return to this location again
Pros: The cheese was the only good part of the evening
Cons: Service, service, service!!!
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