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Businiess name:
Gatorland Toyota
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Review by:
Guest
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Review content:
Beware this dealership. I negotiated a price for a car there and received a document listing the sales price and what the sales person said would be the full amount after taxes and fees. I gave them a check for the full amount as a deposit and made an appointment to finalize the paperwork and pick up the car the next day.
Despite the appointment, they made me wait three hours the next day before the accountant was "unavailable". During those three hours, I and one other customer appeared to be the only customers in the store, and the accountant sat alone at his desk the entire time I was waiting.
When they finally gave me the paperwork, I found that their "estimate" from the night before was too high. They padded their estimate of the out-the-door amount from the night before and then increased the sale price of the car in the actual paperwork. The sale price of the car that was listed on the paperwork was higher than the price that we had agreed on the night before, and there was that typical crooked dealership addition of a mysterious "Electronic Filing Fee". Because I caught their "error" before signing anything, they recalculated based on the original price. They would not remove their precious "Electronic Filing Fee" though. (I recommend going to the dealership in Deland. They quoted exact amounts of all taxes and fees by email and were very straightforward with their offer. Unfortunately they did not have the vehicle I wanted so I could not purchase through them.)
After the sale was over and I had the car at home, I discovered that in addition, the paperwork from the first night had a subtraction "error" that increased the negotiated price by $10 in their favor.
In total, Gatorland's deception resulted in my paying them $70 more than I would have paid had they not been deceptive. It really is rather pathetic that they feel this is a good way to do business. They are loosing way more than $70 in any service and future sales that they might have gotten from me had they just been honest.
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