I do not give one star ratings as casually as a lot of reviewers. And this restaurant was headed for a still poor two stars until the end of our meal. That said, here is a recap of our meal.
My wife and I had a 7:00 reservation. We arrived a few minutes before that and were told it would be about ten minutes before our table was ready. Curiously, there were two tables open which remained open for the next half-hour but no big deal. We headed to the bar and got margaritas. The room was pleasant enough. Modern, simple and clean. The bartendress was very nice, friendly and served us quickly. The margaritas were delicious?not too sweet, not too tart, and just enough tequila to taste but not overpower the mixture.
We were seated within about five minutes. It was downhill from there. From that moment on, everyone we dealt with had an attitude and was downright unfriendly.
We ordered the ?made tableside? guacamole. However, it was not made tableside. In fact, it was not even made in sight. Still, it tasted fresh. However, it also tasted like it was simply mashed avocado; there were no other detectable flavors. It was the blandest guacamole I?ve ever had. Like something you?d get in a chain restaurant in a Nebraska mall.
Our entrees arrived in a startlingly short time: perhaps five minutes after the guacamole. My wife?s fajitas were, well, fajitas. Hard to mess that up although they seemed to lack any kind of seasoning or marinade. One of the servers rather begrudgingly brought some extra salsa for her. My poblano mole was not good. It was very sweet. Mole has chocolate in it, I know. But it is supposed to be bitter chocolate. This was more like a hot fudge poblano sundae. It was very sweet and the chocolaty sweetness completely over powered all other ingredients if, indeed, there even were any. The food was definitely overpriced but not absurdly so.
While they were quick to get us our meal, afterward the servers could not be bothered. We wanted a second round of margaritas and simply could not get anyone to come to our table. Our original waiter disappeared for a very long time. And when he finally returned, he made a point of not paying attention to any but newly seated customers. He also pulled the old waitron trick of making sure he always turned away from diners to avoid any eye contact or gestures. Granted, this is a common (and infuriating) waitron tactic but it sucks no less for its commonness. We finally stopped another employee passing our table and got our second round. The waiter, then, brought our check without our asking.
So far: good margaritas, mediocre-at-best food; nice bartendress, waiter with an attitude; rushed service early, neglectful after, Then, came what may be the rudest thing I have ever experienced in a restaurant. They pulled a table up next to ours and actually began to set up our table for six people waiting at the bar. That?s right. Let me repeat. While my wife and I were enjoying the last few sips of our margaritas they moved a table up alongside ours and began preparing our table for the next group of diners! Mind you, we weren?t lingering like a Parisian at a sidewalk caf?. In fact, because they brought out our entrees so quickly, we hadn?t even been there an hour. The waiter hadn?t even run my credit card yet. We asked if they could wait until we left and they obliged but acted as if we were being completely unreasonable in our request.
That, my friends, is how you earn a one-star rating.
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