I have been to many vets in Oregon, but none of them seemed to care so little for my family and their feelings during such a hard time. My dog had to be put down, and due to complications it needed to be done sooner rather than later. My family had this little guy for 10+ years and he was loved by everyone. When we arrived to the office we were shuffled back to a cold and hospital like room with a metal table to sit him on. NOT ONCE were we asked if we needed anything as each member of my family was in tears. What we were asked how ever.... is if we were going to be paying for the procedure NOW OR LATER? Are you kidding me? Who asks that when you are in a situation like that? This clinic apparently! \r
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They were more concerned with getting their money than to make sure my family was ok, as we were saying goodbye to a best friend. This was the first time we have had to put down a dog, and we had no idea what to do or expect. We were told that he would fall asleep and pass and that it was painless. What we weren't told, is that he would gasp as he past, and then later take a big breathe out 30 seconds after he was dead, lose bowl control ect... NOT OK. How hard is it to explain to us what is going to happen? In a vet clinic, this is the one procedure that you need to NAIL DOWN. This has to be the one thing you do 100%. This clinic did it terribly, with the only thing done right as the injection. I will NEVER, EVER send another animal to this clinic as long as I live in the state, and I strongly recommend that you check them out before you are forced to go through something as horrible and traumatic as my family had to. This clinic is in dire need of re-vamping its customer service and client care levels. Sub par doesn't even begin to describe it.
Pros: Location off of I-5 is ideal
Cons: Office staff is only concearned with your money
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