Willoughby's Coffee & Tea

This was one my favorite place to get coffee and coffee beans. The staff used to be cheerful and went out of their way to help the customers. I still like their beans. The staff has changed this year, and it is pretty amazing how unpleasant they can get. The only message I get from the staff is "Go AWAY and DO NOT COME BACK. I am an hourly employee and the less work I do and less customers I see, I am happier" After getting this message a handful of times, I decided to give them their wish. I am NOT going there anymore. God only knows what disgruntled employees do to their product behind the counter. Ok you have your wish. I am NOT coming any more. A local devout customer no more. more

I wouldn't say Willoughby's is the best coffee shop but it's probably the best here in New Haven. I order my coffee mostly mail order from the west coast (Seattle etc.). Personally, I like the smaller chains personally more than the behemoth national chains (e.g. Starbucks) which to me tastes burned and pretty much indistinguishable from one cup to the next. I order both whole beans and single cups from Willoughby's - though mostly the former. They have a huge selection of French roasts and beans are dated to ensure freshness. I think the House Blend and the Downtown Blend are the best. I also like the French Roast Columbian for the French press. The sales staff are helpful when buying beans though not as accomodating l when buying coffee supplies. But you could say New Haven isn't a very friendly place in general. more