West Elm

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2155 W 22nd St # 300
Oak Brook, IL 60523

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(630) 368-3591
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West Elm - Oak Brook, IL
West Elm - Oak Brook, IL
West Elm - Oak Brook, IL
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My main issue is with store policy. All I wanted was to buy a $200 ( ! ) coat rack. The register person asked me for my name, address, phone number, and email. I politely ref...

very intrusive questions asked at the register 11/18/2011

My main issue is with store policy. All I wanted was to buy a $200 ( ! ) coat rack. The register person asked me for my name, address, phone number, and email. I politely refused to give her this information. Apparently nobody has ever refused because the register girl had a melt down. The register wouldn't ""work"" if I didn't give her the details. So I calmly gave her fake details ( Empire carpet's number, 1313 Mockingbird Lane, cobrapussy@911wasaninsidejob dot com ) and she wasn't amused. Yes, I know it's for marketing purposes, but I don't want to help them with marketing. Also, who the hell are they selling these lists to? I don't want marketing agencies knowing about each and every purchase I make and where I get stuff from. Okay, it sounds a little paranoid, but it's true. Whenever you give this information to stores, you are building a permanent record - kind of like your permanent record in high school but this one has to do with your shopping and spending habits. I get far too many telemarketer calls.. even on my cell phone! Then, I couldn't just take my purchase out the front door. I had to get in my car, drive around the back, ring a bell, pick up the item, and load it into my car. I understand if I was buying a sofa, but a wimpy coat rack? Plus, they were closing in 15 minutes. I was planning on doing some more mall shopping ( World Market was next door, they have Vegemite! ), therefore I didn't feel like driving around back and losing my parking spot. Seriously, using the loading dock for a coat rack lacks common sense. Apparently logic isn't a prerequisite for employment at West Elm. more
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Additional information
  • Hours: Sun 11:00AM - 06:00PM, Mon 11:00AM - 09:00PM, Tue 11:00AM - 09:00PM, Wed 11:00AM - 09:00PM, Thu 11:00AM - 09:00PM, Fri 11:00AM - 09:00PM, Sat 11:00AM - 08:00PM
  • Payments: American Express, Visa, Discover, Master Card
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