Let me start by saying that I've been in the wedding industry for the last 25 years, I am a wedding photographer, so I've seen a lot of wedding rings and worked with many jewelers.
Unfortunately, that didn't help me from being taken by this ""jewelry company"" in the Jewelry Exchange Building Downtown.
We are pretty new to the San Diego area, so we didn't have a referral.
I have posted a photo above of my mess of a ring they made, it's the ring with a hole where the stone should be. It also has a crooked/uneven little bar joining the two sides.
BEWARE, this place only guarantees their custom rings made for three months.
I had my wedding band made here by ""Darin"" last June. He used my diamonds from my original wedding ring.
After just 3 months, my diamond fell out of my ring. I was lucky because I found it in the bottom of the shower. I took it back and he fixed it. I figured it was a fluke.
Then about three months later, another diamond FELL OUT. (There were six total) This time it was lost. Obviously, I was upset these were the diamonds from my original wedding ring. How lame is that??
This place is super inconvenient with lack of downtown parking and short hours. Anyway, my hubby and I went today, I just wanted him to give me another stone (diamond) and I would have the work done at another jewelry store at MY expense. I had lost all faith in this place.
Darin... totally flipped out! He told us ""It's just jewelry"" about 3 times at the top of his lungs and then said it was probably MY fault and that he only guarantees his work for 3 months. Then he said that was the ""END OF CONVERSATION"" and told us to leave.
Wow! I had taken my wedding band that I had for 23 years, and paid him to make a wedding band.. one that now has a hole in it where my diamond should be-- AND be subjected to his verbal abuse?
This young man is way beyond rude, not only was he was verbally abusive, he clearly doesn't even know how to make a simple wedding band.
They did not EVER disclose this 90 day warranty.
When I looked back as we left, Darin's mother was cowering by her desk. Honestly, this place is just plain CREEPY.
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