We Fix Ugly Pools

These guys did a great job in refinishing my pool and deck. They were fast, efficient and the pool looks great!\r \r They also have the fastest response to email questions that I have ever seen. On 2 occasions I received answers to questions from the owner himself within an hour--and on a Saturday, at that! more

I choose We Fix Ugly Pools from a postcard on my door and was not disappointed. Great communication from the first phone call and throughout the project! The crews were polite and courteous and my project was done in a week (they promised me four weeks!). I cannot sing their praises enough. I highly recommend everyone that is looking to have a pool done to meet with these guys. more

they were and are awesome. I always knew what was going on. I always knew who was going to be at my house and when. They kept me informed the entire process. Nate the production guy and Sam White really have it together. The sales guy, whoops, Ugly Sales Guy was Great If you need a pool in your yard, you need to call these guys, 602-253-4499 ask for John Cameron and tell him Rod sent you. Hell, come over and look at my pool and you'll see how great it is, its a backyard paradise now. \r \r I LOVE IT!\r \r Thanks UGLY POOLS! Pros: Follow up. Follow Through. Information. Timely Mannor. Cons: None that i can think of. more

Although I had recived an estimate from ugly Pools earlier in the year I decided to go with the cheapest guy I could find. BIG MISTAKE. The company I chose went out of business halfway though the project, I thought I was doomed. Then I saw at the homeshow that Ugly Pools also fixed other builders mistakes and decided that I should get them to give me another bid. I let them finish up this mess of a project and I've never been happier! Thank you We Fix Ugly Pools. You are Life savers! Pros: Will work with you on ANYTHING you need Cons: None at all! more

Ok, not really the best Pizza... but they are a pretty good company. I called up We Fix Ugly Pools after seeing thier huge truck on the 101. I was already talking to paddock and a few other companies, but I thought that I might as well get another one. The guy who answered the phone was pretty nice and the sales guy was very knowledgable. The price was... So-so, but at least they actually followed up with me. I still haven't made my mind up on who I want to go with, bit WFUP is definatly top dog so far. Pros: Great Customer Service, Nice salesguy, Genious name. Cons: Prices arn't too low, They don't make pizza more

There pricing was competitive, their product was great. They came out within the fist few days, gave me a proposal and the work was started within a week. they did a great job-start to finish. more

They were fantastic. They not only saved me a ton of money by using my budget to my advantage, but my pool looks great and was done in less than 30 days. Pros: Thumps Up! Cons: none that come to mind more

This company built our pool new. They have had to come back several times to fix & repair it. The pool is not even 1 year old & they had to re-plaster it. Now they have to re-do the cool decking, chunks are falling into the pool! The worst & most frustrating part is they say they are going to come & never do & do not call. Often on the 4th time they say they are going to come out they actually do, but they do not do a good job & have to come back again because often the problem is still not fixed, or certainly not permanently. I am writing this because this is the 3rd day I took off work for them to come & fix the cool decking & it is still not done & they have not called. The contractors cell is now shut off so I sit here & wait again. Pros: I can not think of any Cons: ever hiring this company more

My experience with WFUP this past month or so has been an over all pleasant and professional event. Pros: Personnel at We Fix Ugly Pools manage multiple-tasking at a different level than we could imagine. Cons: Peak season causes personnel to juggle many tasks to meet customer demands. more

My home warranty company sent We Fix Ugly Pools out to my house when my circulation pump motor had gone out. I could have easily made this repair myself, but since I pay for the warranty, and didn't want to pay for the motor and parts (not having to do the labor always is a plus as well) I opted to have them make the repair. When I came home later that evening, I turned on the pump to see how it was working, at first I was a little disspointed to see that the motor was a ""re-manufactured"" unit, but I really didn't care as long as it worked. I soon noticed that it was a bit more noisey than before, but once again, no big deal as long as it functioned. I let the pump run for a few minutes and noticed a small drip at the motor (leaky pump seal) So I grabbed my tools, and ripped into it only to find that: \r (1) the wrong pump housing o-ring had been istalled (this one was larger than the opening, and square)\r (2) the o-ring at the tip of the diffuser was missing (this o-ring separates the suction side, from the pressure side, and was probably what was causing the extra noise)\r (3) the pump seal looked like it had been installed by a 4 year old (still corrosion, old sealant, and did not even remove to re-seal the metal heat sheild)\r \r I simply went to leslies, collected the proper parts, and finished the repair correctly. \r Hopefully I have been of some help, and I am also sure that this repair is probably not typical of this company, or they would not be in buisness. I also want to make it clear that I did not contact them to have them resolve this problem, as I am sure they would have. But as I have learned on many occasions, NO ONE CARES as much about your things as you do! So I chose to have the peace of mind that comes along with knowing it was done right.\r more