My brand new Toro, purchased at Home Depot, failed to start after one month of use. Toro has a "1st or 2nd pull or we fix it free for 3 years" warranty, so I \r
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called Toro to arrange service. They suggested a shop much farther from my home than Wayne Lawn & Garden, and I asked about using them, since they have Toro all \r
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over their shop walls. The agent said yes, they are a warranty service center, but let me give you the number of [another local shop], just in case. I thought \r
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it odd - Toro favoritism? Called the shop, and they said that all I needed was the receipt to establish date of purchase, and we'd be all set.\r
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Upon arriving at the shop, the attendant did everything but shove me out the door. They were very adversarial, and clearly did not want to fulfill the warranty \r
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contract - I *should* have walked out at that point, but people I respect said they always did great work. Despite my misgivings, I left the mower with them. \r
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They called me a few days later to say
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