I called from an out-of-state business, to send flowers to a family who had had a death. The person I spoke with was helpful in taking the order, although slow, and I had to repeat a lot of my information more than once. \r
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When I called back a few minutes later to get a receipt for our business' financial records, the same person who had taken my order suddenly said that they would be unable to fulfill the order. It took about three minutes of asking why, for them to finally say that they had a problem with our credit card. When I suggested perhaps they had transposed the numbers (I also take credit card numbers at work, and sometimes accidentally transpose numbers myself), they were adamant in saying that could not possibly be an issue. At that point I decided to stop fighting a losing battle, and let them know I'd take our business elsewhere.\r
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A few minutes later I called a florist a mile away on the same street, and everything went very smoothly with our order. The person I spoke with was on top of everything, there were no mysterious card issues, and our flowers were delivered within the hour.
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