I had just gotten finished taking my 6mth old baby to the doctor and was given a prescription that needed to be filled that night. Since it was getting late, i decided to use the drive-thru pharmacy. There was one other person there in the first drive-thru lane, so i went to the second drive-thru lane and dropped my RX in the container and sent it through. As i waited, i closed my eyes and i think i fell asleep for a little while waiting. When i opened my eyes, i realized that i had been waiting for a long time and saw that the first car was still there also. I pushed the call button and after awhile someone greeted me and said that they'll be right with me. So i waited. But after waiting for another 10 minutes, I rang the call button again. Someone finally answered and said, "can you guys just come in?" At that point, i was pretty upset because if i had known that i wouldn't be helped at the drive-thru, I wouldn't have used it in the first place. Another thing was it was a cold night and i had a sick baby sleeping in her carseat and i REALLY didn't want to have to get her out and wake her up. I asked them if they could just send my Rx back through so i could go somewhere else. After being ignored, i finally drove through, parked, got my baby out and went in. There was a line at the pharmacy. There were two people working in the pharmacy, a white lady and an asian man. The white lady looked completely lost and seemed like she didn't know what she was doing. I walked up to the counter and told them that i had been waiting in the drive-thru and i just wanted my daughter's prescription back so i could go somewhere else. The lady was very rude and said that i had to wait in line. She seemed really flustered and out of place. I told her to please just give me my prescription back. She ignored me. The manager finally came out and i told him what i wanted and he handed it back to me and i walked out of that Walgreen's and i NEVER will go back EVER again!
Pros: proximity from home
Cons: Awful Service
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