Victory Cab Company

First of all let me say I don't write reviews normally, but bad experiences will do that. This company deserves no stars. I have used victory cab from my location several times and the rate has been the same each time....well today I got a new driver. First, the company gave him my room number, but the driver waited in the front while I was outside the whole time waiting in the back. I ALWAYS tell them my room is in the back because in the past they don't know where it is....\r \r So when I get in the cab the meter was already at 2.75 And the driver said it was because after 5 mins they start the meter. I have no issue with that but he was waiting in the wrong place or I would have been there as I was. When we arrived to the destination I told him all I was paying was 10.00 because that's what I normally pay as I have used this company before!! He threatened to call the police and began to raise his voice at me.\r \r I called the company and the guy who answered was very rude and said the driver has every right to cal the police. I work hard for my money and the extra 3 dollars is not the issue....the issue is how rude AMD unprofessional the driver and the company are. I was on the phone with my sister the whole time while it was happening so the call is recorded and how he was speaking to me. \r \r Don't use this cab company because they are rude and dishonest. Victory cab will never get another dime from me...friends, family and whoever else will be notified and I hope they lose all their business. You can't treat people this way And expect your company to prosper. And you never know what people are capable of, so I advise the owner to hire more professional and qualified drivers... more

Never using this company service again. Nothing but a bunch of racist people. Got called the n-word just because I canceled a cab. Like come on. Really? more

Absolutely HORRIBLE service! Unfortunately, I NEED taxi service because I am without a vehicle. Every time I use them it's one issue or another. Drivers grossly overcharging me as if my eyesight is non-existent. Rude dispatchers, rude drivers! I'm waiting for a taxi at this very moment which I called at 9:43pm, well over an hour ago. Victory Cab employees treat you as though your money is worthless until it's in their thieving, disrespectful pockets! more

Very nice service. I use them all the time. The cabs are good and rates resonable. more

This is by far the worst customer service taxi cab service. I called at 8pm the night before to schedule cab service at 7am. For the second time in a row, the taxi was late. I called the office to find out where the taxi was at because I needed to catch the 7:30 am bus in order to be at work on time. The lady who answered the phone told me the taxi didn't get the dispatch until 15 minutes until it was time to pick me up. I asked her why because I called ahead of time in order for him to be at my house on time. She told me that was policy and I just needed to be patient. Really???? What's the point of scheduling cab service if you are just going to come when you feel like it. So the cab finally pulls up at 7:20 am and has the audacity to ask me why would I call the office on him. They have to be kidding me!!!! I work in transportation as well and customer service is the strongest key for repeat customers. If you're not on a schedule, then be my guest to use this service, but if you need to be somewhere in at a specific time, you are better off calling a friend and giving them gas money. This company is a joke!! They may have been in service for years, but they have certainly forgot what customer service is all about. I can't wait to provide my feedback on the next update on professional shuttle and taxi services in Atlanta vicinity. They are sure not to be first on my list. more

The meter say's $3.80 plus $1.00 for gas charge. And my fare is $6.00. From Smyrna Powder Springs to Food depot on Windy Hill.\r Huh. Stinky cabs & gettting over charged. more

If you have a few drinks, the driver will try and rip you off. You almost have to get to the point where you have to get his name and cab number! I didn't do it this time, my fault! more

Been using them for about 25 years for rides home from bars and parties and for business trips, and they always get the job done. To say I never had a bad experience would be a lie, but they are few and far between. Most the drivers I pick up know me on a first name basis. more

I've been using this company since the 80's. I use them occasionally to get downtown or to the airport for business trips, but usually just to get home when I drink too much, and the person that said they don't like long trips is wrong. There ain't a cab driver in the world in this economy who doesn;t love a long trip.They've always had plenty of cabs available and most the drivers know me by name. They're always friendly and I hardly ever have to wait more than 10 or 15 minutes for a ride. The only problem I've ever had is a driver here and there that don't know the area or has slight communication problems, but I can hardly find another company in Marietta or Smyrna where the drivers even speak English. I am in sales and customer service, and in the service industry, noone's gonna go out of their way to post a good business experience on the internet, but most people will vent about a bad one to someone somewhere. Keep that in mind. These people are great. They've been doing this for a long long time and they aren't going anywhere. I'll call them 24-7 anytime. more

Used them once after getting off work at 1am. Took them an hour and fifteen minutes to even pick me up. After they finally picked me up the driver never excedded the speed of 40 miles an hour (45 mph is the speed limit) Once I got to my house he pointed to the window and said, ""Extra $1.00 because of gas prices."" 6.5 miles was a 15 dollar trip. Cool. Second time I call off of work again and Im still waiting another hour. I finally call back and they say the driver decided to pick someone else up and they will send someone else. I will never use these people agian more

I didn't want to believe all the negative posts, but it's all true. The first trip was ok but the driver would not take a card - cash only. He also didn't have the address after we gave all the information on the phone. The second trip was bad. The driver asked how much was charged the last time and wanted to "work out a deal" by making the cost less. He stopped for gas after 1 mile. He would not give a receipt and would not take a card. He also didn't have the address and took 10 minutes playing with his GPS trying to find the location 5 miles up the road. The whole trip he spent complaining about how poor he was and when cash was given he spent a few minutes trying to find change. We ended up just letting him have the change ($5+). We'll chalk it up as stupid tax since we'll never use them again. more

this taxi cab services such from the time you call till you get out of there dirty cabs....i would NOT recommend this company for any use!!!! more

I needed a CAB to drive me home and I called this place. They told me he would be there in 10 minutes, I waited like a half an hour, and then the guy could hardly understand english so I didn't know what he was talking about or where he was taking me. Thankfully, I got home, but never again. more

I decided to call victory cab after I read the reviews online in comparison to other cab companies. In my first experience, the driver was very rude and unprofesssional. Forcefully pushing his views of people and the world onto, very prejudice. My second experince, the driver was 45 minutes late! When I called to get the status of my driver, I was told by the company they couldn't locate the driver and he wasn't answering his phone. While I was phoning another company, the taxi from Victory finally showed up explaining he ran out of gas AND his car stopped while we were in route AND he tried to charge me for the time spent to get in car started!!! I probably shouldn't have called them back after the first time but unfortunately, I'm patient and forgiving but I've had enough with them!\r \r All in all: the drivers are rude, drive slow (and I'm talking driving 10 miles under the speed limit), untimely and a complete waste of time, money, energy and space!!!! more

To say that this company is a piece of garbage is insulting to a piece of garbage. Rude drivers who complain about driving far, even if you have the money. Dropping you offer before you reach your destination. Demanding their fare up front. These people are the most unprofessional, rude, and inept people in the Atlanta area. You'd be better off walking than to deal with these bastards. Pros: Nothing Cons: Everything more

Friendly drivers. No more than a 20 minute wait for a cab. Affordable prices. Clean and efficient cabs. Great customer service staff when callilng for a cab. Wonderful experience, no matter how far the distance. Pros: Friendly customer service staff; clean cabs, affordable fares. more

This is the best cab company in the area. They are easy to get in touch with or find in the area. They are always prompt and on time and the rates are very reasonable. more

When I need a cab, I call Victory Cab. They are prompt and the rates are reasonable. The drivers are polite and know their way around. So far,I have had no communication problems with the drivers, which has not always been the case with other cab companies. I've never had a bad experience with Victory Cab. PROS: prompt, dependable, reasonable CONS: More expensive than the bus more