My 1st. visit to the salon was to have a manicure and a pedicure done and i can honestly say i knew half way through the service that i would never return there to have any nail services done again. My experience started off by the employee's arguing about taking customer's, they were running late for my appointment and yet i heard them still taking appointments while sitting in the waiting area where i observed a discustingly filthy fish tank. I tried to get a cup of coffee that they offered but they didn't have any made and after taking a peak at the mugs, i have to say i am glad that there wasn't any available. I listened to them talk about people (who i am assuming are customer's), I listened to the girls at the desk talk about boyfriend's, going out, talking nasty things on other employee's, disappearing acts that the owner pull's, and a bullshit meeting (and i quote) that they shouldn't have to have, they should just fire the girl already, it was also said how can she keep coming back, doesn't she get the hint, wow! she must have a lot of pride, she can't do hair to save her life, she constantly jack's people up. Then i was taken back to start my pedicure where i was left soaking for over 20 min., by the time they got to me, my feet were soggy and the water was cold. The asian woman that worked on me was very sweet but had not a clue on how to give a good pedicure, i mean i get them every two weeks religiously so i'm no rookie when it comes to getting them and how to do them right. I won't get into what she did wrong because the whole service was terrible, i could have pushed my cuticles back better myself and i had to go home and take polish of both my toes and my skin. I didn't complain because i didn't want to hurt her feelings, like i said she was very sweet and we had a nice discussion about her husband and her young son. So i paid and left. A few weeks later i found out i would be flying to San Diego in the afternoon for a very important conference meeting. In a hurry i thought i would go there to have a trim. A heavy set woman trimmed my hair and i had no complaints so i didn't think twice about going there for hair services and besides, it was closer then La Pompinee and much easier to park. I returned recently for color and a cut, different from my usual trim. I have to say i am not pleased, the color is a bit lighter then the rest of my hair but not real noticeable so i can deal with it. However the cut is a different story. In general conversation i asked the tall really thin blonde women a few questions to see if i thought i trusted her cutting my hair into a different shape. She said she had been cutting for many years and worked with different well known companies, so i gave it a go and boy... do i wish i hadn't. I should have known when she payed more attention to herself then she did me and the whole time while cutting my hair i had to listen to her past history with boyfriend's and her current life story, which i wouldn't had minded had she focused on what she was doing and a little less on again, herself. I didn't want to complain and get any one in trouble so i paid and left, thinking i will go back before my flight and get the really thin ends taken off to make it look better. It would be my luck that the woman that 1st. cut my hair wasn't working, but in fact they had no hair stylist working. I have never been to a more disfunctional salon then the venetian. I felt the need to post this so you know what to exspect. The salon is beautiful. I hope that the owner reviews these comments, and it is my advice to you, as a business woman is to get new management or get some in there if you don't have any and try to eliviate some of the problems so you can have a successful establishment because you Do Not at this time. I wish you the best of luck and like i mentioned getting qualified management would be your first step to success.
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