Valley Cycle/Dynotune

WE TOOK A SCOOTER WE PURCHAASED ONLINE TO VALLEY TO SEE IF THE MOTOR COULD BE REPAIRED. THEY HAD THE BIKE FOR NEARLY 3 MONTHS WITH NO COMMUNICATION AS TO WHAT WAS GOING ON WITH THE BIKE. AFTER REPEATED ATTEMPTS TO CALL LEFT MESSAGES WITH PEOPLE WITH NO RESPONCE, FINALLY WE GOT HIM ON THE PHONE AND HE EXPLAINED THAT BECAUSE THE MAKE OF THE BIKE WAS FOREIGN, THEY'D RATHER NOT EVEN ATTEMPT TO FIX ANYTHING. HE AGREED THAT BECAUSE OF THE LENGTH OF TIME THEY HELD THE BIKE FOR AND BECAUSE NO WORK WAS DONE ON THE BIKE THAT WE COULD PICK IT UP FREE OF CHARGE. WHEN WE ARIVED TO PICK IT UP, THEY TRIED TO CHARGE US. WHEN WE EXPLAINED THAT OVER THE PHONE THERE WOULD BE NO CHARGE HE HOLLERED ""GET THE F@!% OUTTA MY STORE AND DON'T COME BACK!!!"" WE WERE APPAULED. BUT AFTER READING YOUR REVIEWS I AM NOT SUPRISED. I AM SUPRISED HOWEVER THAT YOU MANAGED TO STAY OPEN FOR 30 YEARS. IF YOU'D LIKE TO STAY OPEN FOR ANOTHER 30 I SUGGEST CLASSES IN CUSTOMER SERVICE AND HUMAN DECENCY. more

Valley Cycle has always taken pride in doing good honest work. We believe we have for over 30 years. I write this to merely address you concerns. Are hands are tied when it comes to shipping from the west coast, we called around to many other shops to track down the part but were unable to. As for the time to get it done, we didn't feel 100% that the bike was right, but with intermittent problems it's next to impossible to tell for sure. With being rushed by the customer perhaps we should have worked through the weekend... (It ended up being a combination of a bad fuel valve from a rusty tank and blocked vent from a rusty tank that created pressure in the tank, especially while idling in traffic, that overflowed the carbs) When the bike came back and this time with a broken Speedo we surely weren't thrilled. It was brought up at the very beginning but at that point was again intermittent. But with the second time around it was more frequent and therefore we caused it. Okay. The problem was caused by a slice in the wire from the wheel speed sensor to the dash under the fairing. This section of the bike was untouched by us. Every time the wheel was turned the wire was cut. Again, hard to track down but an easy fix. Zip-tie it to where it should've been in the first place. Kreeming a tank is a long and time consuming procedure, you would know if you've ever attempted it. We do it because it is a very cheap alternative to buying a new tank. The way the process works is that the metal surface is stripped of the ""rustproof surface"" leaving bare untreated metal. The kreem is then applied and is absorbed into the metal. (This is why you see so many forum posts saying, ""I screwed up the kreem how do I get it out?"" That's a very hard process we've never had to do. The ""scratch"" was nothing more than an imperfection in the top coat. The rust proofing is in that the kreem soaks into the metal. The options. That's straight forward business practices. Summer is our busy time of year. We can't afford to spend time on someone that won't pay us for our services. I hope that anyone looking for a good mechanic and engine builder takes the time to read this. You can't make a choice on someone else's misfortunes and how they dealt with them. Because really two intermittent problems, what luck. See you in the spring more

Bruce Egan of Valley Cycle is a complete tool!!! Run while you can. If you were stranded in the street in front of his store, with no other choice, I'd suggest abandoning your motorcycle and and find some other form of transportation. This level of incompetence should be illegal... You will pay dearly for his feeble attempts to do any form of correct diagnoses. Ultimately, his mindless fumbling around will cost you both time and money..... RUN fast. You'll thank me later!!!!!!!! Cons: Can't count that high.... more

Ive had mixed results with these guys... 2 years ago they seemed to be on top of things (getting the work done right and in a timely manner) but this time around they were slow as %^@*! Told me it took 3 weeks to get a part shipped from CA for a late model bike. Took another 2 weeks to get the work done. When I finally got the bike back, it wasnt right. Speedo not working properly (worked when I brought in...) Kreem coat in tank was scratched?! Vent hose still pissing gas onto hot engine block while idling in bumper to bumper traffic! Took another 1.5 weeks to get these things addressed and then he charged me for 2 more hours of labor to fix his mistakes! Told me I had two options: ""Pay him for 2 more hours of labor or never come back."" I paid him his money begrudingly...but I wont be back. (Fool me once, Bruce, shame on you. You wont get the chance to fool me twice!) Pros: There was a time... Cons: That time has passed. more