"I have never written an online review before; however, I am compelled to write one following my amazing experience at VIP. I never thought it was possible to actually enjoy a car repair experience. The customer service was so great, it was almost surreal.
I just now opened my mail and found a thank you note from Laya, the gal who works at the front desk there. What??? She is thanking me? I should be sending her a thank you and maybe a gift card or a tip or flowers or something, because she saved me about 300 dollars, not to mention days without my car. Without me even asking, she took the time to call local wrecking yards to find matching parts for my beat-up Honda Civic (which is no longer beat-up, thanks to VIP).
She could have easily sold me the more expensive after-market parts and I would've never known. Laya laid out all of my options and all of the prices and then got the parts in (from a wrecking yard) the same exact day. I've been told this is a tough task with Honda Civics...so hats off to Laya for finding parts so quickly.
Once the parts (a side mirror and bumper) were in, she had her guys in the shop finish the car within a couple hours. I thought I'd have to rent a car or hitch a ride while my car was being fixed...but no, not at VIP. They are lightning fast and I think Laya at the front desk is the reason for that. She gets it done. "
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