I called on Monday (2 days before New Year's day) to order tires for my son's car and make an appointment to have them installed. I made the appointment for 10 am the day after New Years day. The time span between ordering and showing up was 1 11/2 business day. I needed the tires since my son was returning to college and leaving as soon as the tires were installed. When I got there, they told they ordered and recevied the tires, but they sold them to someone else because they don't hold tires, even though I ordered them and made an appointment to have them installed. I had 4 cars serviced at this place and that is the quality of service.they just smiled and said sorry, we can orderthem and have them here that afternoon which as to late since my son was leaving for college that morning. I left and went to Merchant's Tire across the street on 250 near CVS and they didn't have the tire in stock but offered me a better tire they had in stock at the price of the tire that I originally asked for. THAT is customer serivce.They installed them while I waited and I was out of there in an hour. I will not be going back to Unviversity Tire again with my 4 automobiles. Merchant has not earned my business
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