I spent around $5,000 on a sectional couch 3years ago and bought a 5 year warranty at the time of purchase. My cat had an accident on 2 of the pieces. I call Tyndall to find out what I need to do to get this fixed under warranty, after a week and a half and several voice mails later I finally get in touch with the service manager who informs me I need to contact the warranty company (guardsman). I call and make a claim with the company (guardsman) they send me a form to fill out. I call service manager at Tyndall to get some help with filling out the paper work, she tells me that I need to report that the damage happened while I was at work and that it happened the previous day. (since it took me 2 weeks to even talk to someone at Tyndall to find out I needed to contact guardsman) I asked her what I needed to do to get 2 pieces replaced, she goes on to say ""maybe you need to get your kids to start chewing on it."" I read to her the exact words I wrote on the report and she said ""that will work."" Long story short my couch had a stain now it has holes because the service manager told me what needed to be done for the pieces to be replaced. Guardsman denied the claim, the store manager and the service manager both lied to my face and said I would be responsible for the damage. Remember, the furniture was not damaged (only had a stain) until I was told what need to happen in order for it to be replaced. They are crooks and liers. They will not receive any business from me or anyone I know. The service manager denies that she told me what needed to be done to get the pieces replaced and the store manager will not take responsibility for his employee. Service manager also lied about trying to reach me by email and never once returned one of MANY voice mails. It is sad to see that these so called christian people would lie and treat their customers the way they do.
This is posted under the About Tyndall on their website
***The family of Tyndall Furniture as well as the employees have learned there is a joy in giving back to God. He has enlarged our territory of ministry far beyond our wildest dreams.For the past 24 years we have joined in partnership with God to advance His Kingdom's business.
What joy we have received thinking that we had a small part in the ministry of so many places here in Charlotte and around the world. Some of the ministries we have been blessed to help our the Salvation Army, Charlotte Rescue Mission, Charlotte Christian School, Carmel Baptist School, SIM International, Reformed Seminary, Campus Crusade for Christ, 91.9 Radio, World Vision, Life Outreach International, Habitat for Humanity and many others. The Bible says in Proverbs 19:17 ""He that giveth to the poor, lendeth to the Lord, and the Lord pays in handsome interest""
So what can we say? To God be the glory for allowing saved sinners like us to be in partnership with Him. We haven't worn the world but with His Word, we have won some.
""He that giveth forth with liars sowing the precious seed, shall come again rejoicing bringing his shares with him.""
Psalms 12:6
""When there is ignorance of God, the people run wild; but what a wonderful thing it is for a nation to know and keep His laws.""
Proverbs 29:18
Sow with us the seeds of God's word and perhaps our nation will do a wonderful thing - repent and turn back to God.
We thank God for allowing us to have a small part in His master plan of seeking and saving all of His children. We also thank our wonderful customers for their business, their prayers and friendship. We meet new friends daily - Come in to see us!
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