Triangle Collision

This is the 3rd-4th time getting my cars/truck fixed here and I haven't left a review yet so I think it is about time. You guys and gals are nice and easy to talk to and work with and I would recommend you to anyone who asks. I had an accident and side swiped a telephone pole. It was bad but I was alive and they got me back in business and fast and the work was flawless. My insurance company recommended y'all the first time and I will keep coming back. RESPONSE FROM Triangle Collision: Thank you Kristin for the kind words, it makes me very proud of our team! We appreciate your business. Customers like you that refer us to others are literally the life blood of our business. As a family owned business in a sea of corporate stores and dealerships, we value customer loyalty above all else. Thank you for taking the time to leave us a review. more

About a month ago I got in an accident with my 2012 Chevy cruze, which was sill under factory warranty. Like the pervious comment, I thought my car was gone. Let's just say I did WAY more body damage then any of the cars pictured on their website. However, my car was fixed with such precision it looks better than it did before the accident. And they detailed the inside of my car! Also, the car was ready on exactly the date projected and the shop continued to fill me in on their progress. Getting in an accident is awful. But having a curtious and competent body shop like Triangle Collision eases the headache. I would recommend them to another person in need of their services without hesitation. RESPONSE FROM Triangle Collision: Thank you for the kind words Melissa. We appreciate your business and while we hope you never need our services in the future, please call on us if you do. Remember you always have the right to choose any repair facility you feel confident in. The insurance landscape is always changing and we may or may not be part of their "program" next time you need us. We hope you choose us either way! Without you, we can't survive. more

A year ago they did a great job repairing deer collision damage on our 2012 Honda Civic. Then our daughter wrecked our 2012 Toyota Corolla badly ($7500 worth of damage.) 3 weeks later it looks brand new and rides perfectly. This is a small business that truly cares about what they do and strives for excellence. If your insurance company tries to steer you to one of the big companies, tell them no thanks and have your vehicle towed to Triangle Collision Center. Amazing that the owner would regularly call with updates on the status. Can't say enough good things about this company, I rarely post anything online. This place deserves as much praise as I can give. RESPONSE FROM Triangle Collision: Thank you sir for the kind words. While we never want our customers to have accidents, we appreciate you coming back. It's loyal customers like you that keep us in business and I also appreciate the positive feedback. In today's world many of us are quick to complain and slow to commend. I find myself guilty of that more often than I should be. If I can be of assistance in the future please call on me. more

Simply incredible. Have had to use them twice now and am amazed at the quality and customer service. They repaired a 2012 vehicle of mine (that I thought was totaled) in about 3 weeks. Gave me regular updates about the status (who else does that?) Everyone was friendly and competent. They truly care about delivering exceptional quality. When I got my car back, I could tell the pride Clint had in what he and his shop had done to repair my car. Don't let your insurance company steer you towards one of those big huge shops where your car will get lost, tell them you want to use Triangle Collision Center. more

It's never a good time having to take your car to a collision center. Triangle Collision was highly recommended by my insurance adjuster so I went for it and took my car to them. I was assigned to Stephanie Jerkins. I work in the customer service industry. I go above and beyond for my customers so I expect the same when I encounter opportunities to receive customer service outside of work. From the start Stephanie was professional and kind. She answered all my questions (I have lots of questions) patiently. She called me several times during the week my car was at her shop to give me updates. She had to leave voice mails and I didn't call her back but she still called almost everyday with an update on my car. When it was time to pick up my car she did a great job of getting me through the check out process. I would recommend Triangle Collision to any of friends and family thanks to Stephanie's customer service prowess. more

My 2011 jeep was wrecked and I thought sure it would be written off as a total, and if not totaled, it would not be repaired to its previous condition. Brent from Triangle Collision called to let me know he was expecting delivery of my jeep and that he would call me every Tuesday and Thursday to give me an update on the repair. Sure enough, he did just that. The repair was started and ended according to the schedule he first quoted. The quality, the workmanship and customer service was first class. I could not have received better service. I would definitely choose them again and refer others. more

I love my car. I obsess about my car. I treat it like a classic and show it off at competitions, even though it is a 2006 model (but I've got a Best-in-Show trophy, so perhaps I'm not totally crazy). So when an SUV ran into the back end and crumpled it, I was crushed. Could the car ever be as good as it was? Yes, because I took it to Triangle Collision. They listened to my needs, gave me a detailed tour of the facility, and worked with me closely to ensure the new parts were in-line with what I wanted. Stephanie and Clint were incredibly patient with me and my obsessive behavior. Apparently, I must have come across as a little crazy, because the shop owner, Clint, insisted on painting my car himself. The quality of the work was top-notch, and the color match was spot-on. Thanks very much, Triangle Collision! RESPONSE FROM Triangle Collision: Thank you sir for the kind words, we strive to treat our customers the way we want to be treated. I appreciate that you took the time to give us positive feedback and frankly customers that appreciate our efforts renew our spirits. Sadly, in business I have found that you can do a hundred customers a nice job and just a handful will praise your efforts, but if you make a minor error with a handful of customers, they shout it from the rooftops. This disparity is the reason so many people lose heart and simply give up on doing a nice job. Your review came at a much needed time for me personally, and I thank You. more

I made an appointment by phone but when I went they said they could not find my name and asked me to reschedule. Do not waste your time with them as I just did. RESPONSE FROM Triangle Collision: I apologize for the misunderstanding. I do know from time to time we are confused with another repair facility in the area with the name Triangle Autobody. We are not the same business and as such we do not share schedules. Often times people set up an appointment with one of us and then go to the other. I am not sure if this happened in your case. I have reiterated with our receptionist the importance of mentioning this factor to people when they call in to set up appointments to try and eliminate miscommunications. Again, if the error was ours I apologize. more

We need a small scrape and hole in the bumper repaired and took it here. For some reason they needed to see if the power windows worked. Even though my wife told them that the passenger window would roll down but not up, they decided to roll it down and then tried to fix it by pulling the window up by hand, breaking it completely. Now the passenger window is broken in the down position and will not stay up. They say my wife didn't tell them not to test the window, so now the window is broken and loose in the door as we head into a series of 103 degree days. more

I recently used the services of Triangle Collision. I was very impressed and completely satisfied with the experience from start to finish. The work was great, customer service was great and they paid attention to the details. The staff was very warm and explained everything to me and they were very courteous. They did a great job on my vehicle and I was concerned about matching the paint, but they exceeded my expectations and in addition did some cosmetic touchups that I didn't ask for as a courtesy. I highly recommend them and Brandi is a great person to work with. more

If nothing else, Triangle Collision constantly informed me about the schedule, and that's what I needed. It might take some time to get started, but I was aware of it and nothing happened without my knowledge of it. I would recommend them. I was in an accident where I got rear ended and the back of the car was damaged. My insurance company gave me two names, and I picked Triangle because my boss had dropped his car off there and he was extremely happy. My one concern was that I wish they had extended hours on most days and that they were open at least a half a day on the weekend so they could be more accessible to their customers. Otherwise, I would like to mention Brandy. She is extremely professional and has a great customer approach. She was very kind and professional, and it's hard to see that kind of service. more

I am blown away with the experience I had at Triangle Collision. From dealing with the rental car to working with my budget when paying out of pocket for repair work. They really went above and beyond. Car looks good as new. Work was done quickly. They are true craftsmen. They even fixed a small piece inside the car that wasn't part of the work for free. It's the little things like that that make me pleased to recommend them to anybody who needs body work. more

This is a family owned and operated business and it shows with pride. They went above and beyond what another shop would have charged to make me happy. All work was 100 correct and the vehicle looked like new. I was pleased!! more

From estimate until the job was complete the service was excellent. This is where you will get the job right. Highly recommended. Thanks! more

I recently had my car hit in a parking lot with minor damage. Set up the repair with Haddocks in Fuquay since it's only 5 minutes from the house and they had repaired our lexus in the past. My neighbor told me to use Triangle because they do awesome work,so I canceled my appt with Haddocks and took it to them. Let me say they do awesome work, but when picking up the car I did a walk around and noticed some paint chips, the size of a quarter, that where not there before, my guess using a pressure washer to clean the car. Told the manager and he did not apologize or offer to fix at their expense. He blamed it on some poor body work previously done, which could be the case, but it went into their shop without the chips and I have taken it through laser car washes several times with any problem. He told me to bring it in on the weekend and would charge me his cost, which is BS. I'm not one to make a big scene so I told him I would call in a couple of weeks, which I did. He repaired what was needed and thinking he wouldn't charge me since it was their fault, I asked if it was still $$$ and he said yes. That right there lost a customer for life and I will never refer anyone to them. What happened to business ethics and customer service, especially when that business is at fault. RESPONSE FROM Triangle Collision: Your review prompted us to take another look at the situation, and while we do believe that the paint delaminated due to a poor previous repair, we stand behind our guarantee of complete satisfaction. We have issued a full refund and apologize for the misunderstanding. We appreciate your business and hope that we can serve you in the future. more

I've used Triangle Collision in Morrisville, NC on 2 occasions. Once for my Camry and once for my Edge. I have to say that Mr. Rogers and his team are kind, fair, and skilled at their craft. They have examples of their excellent work in the lobby which, by the way, doesn't look or smell like an auto shop. I didn't mind waiting in the lobby while my tail light was being replaced at all. I've recommended them to many others and if you're reading this I recommend them to you as well. I find the company to be fair priced, they will schedule a time for you to bring your car in so you're not sitting around waiting forever, and when you get your vehicle back it will look better than before it was damaged! more

I didn't get treated like a "woman" which is a nice change. They were professional and did a nice job on my car. Throw in the good cup of coffee and I say it was a success. more

I was impressed with the facility, it looks like a doctor's office as opposed to a body shop. The staff was professional, not over the top friendly but pleasant. My car was delivered on time, I was kept informed during the process and it looked like brand new when they were done. I would recommend them. more

My expirience with the Triangle Collision was excelent,nice people,good service and very professional. more

Need better customer service upon initial greet, I was very close in choosing another body shop . I was on time for appointmet they was a long delay and nobody cared to estimate or show any interest that there was going to be a long delay, beyond that Clint and all that followed went beyond expectations more