Hi visited a TownFair dealer in Milford after visiting their website. I was impressed with the bold statement of "Lowest Price Guarantee".
I bought 2 tires for my car from the Milford shop. I was told by the salesman that we guarantee low price and beat all competitor weather it is another Tire store or online on the internet. It was not even 6 days that I found same tires at a better price on the Internet. I called them and asked them what to do next. I was advised to get a printout of the web page and come with the sales receipt and they will beat the price by 5%.
When I reached the TownFair shop that evening, I was given following excuses:
If it is internet, you should include mounting and dismounting charges per tire. As we charge $20 per tire, so include this amount in the price.
If it is internet, you should also include shipping charges to the tire cost.
Our manager is not in, he has met with an accident. Come after 1 week.
Person who sold you the tires is not currently in. Only he can change the price offered to you and we cannot do anything about it.
I think this is ridiculous. I think, they have taken me for a ride.
It is about business ethics. They have none.
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