I love the food at Todi's. It is hands down, the best pizza in the area. Wings are so-so but the bleu-cheese is great. Other menu items are meh. I consistently come back to order from them because it really is good. The problem I have is the service. I come from the service industry and am a former pizzeria manager. I know how the customers are supposed to be treated. The owner himself has always been right on top of everything, but the high school students are downright lazy and rude, and have not one lick of respect for the customer. I have had bad experience after bad experience. But each and every time I choose to overlook the high prices and horrendous service for a good slice. Once, I was told an hour for my delivery, after an hour and a half, I was told that my food had just left after I called, they didn't bother to call me. Then after TWO HOURS I called again asking where it was, and was not offered compensation, I had to ask for it. But I wasn't compensated that night. I had to pay over $30 for a large and 10 wings, then receive a credit for next time. Tonight, I called to pre-order a pick up for an hour later knowing it is a busy Friday night and wanted to have plenty of time. The girl put me on hold, forgot about me, I had to hang up and call back, and then she was rude. Instead of saying ""I'm sorry I didn't catch that"" when she couldn't hear me, she asked ""WHAT did you say?!"" very nastily. I then got rude right back with her because I have had it with their service! I am not the type to bitch because I know how miserable it makes the employees and because I am a nice person in general, but those kids are really starting to get on my last nerve, and I am about ready to trade inferior product and cheaper prices for better customer service. I just wanted to vent and warn. I still love the food though.
more