Thoughts & Best Wishes

My mother and I randomly stopped in there and found the wedding dress of my dreams. Linda was so nice and the atmosphere was so much better then the other bridal places I went to. I tried on so many dresses at other places and did not like any of them. Every dress I tried on at Thoughts and Best Wishes was beautiful. The first dress I tried on ended up being the perfect one for me and it is the most beautiful thing I will probably ever wear!! I would recommend this place over all of the other bridal shops in the Capital District!! Pros: Some of the most beautiful wedding dresses I have seen! more

I had a great experience at Thoughts and Best Wishes. I didn't have an appt., but I walked in and was helped within minutes. I was trying on gowns for a long time and Linda continued to help me and was very patient and positive. I liked this bridal salon better than the others I've been to in the area-- everything about it is honest, sincere, and straightforward. No ripping out labels or hiding prices-- all the information you need is out in the open on the tags from the beginning, the way it should be. Nothing sketchy about this place, unlike some other local salons. I recommend you stop in. more

These people want to make you happy. They greet when you walk in the door, they will be as helpful during decision time as you want (never too pushy), and they thank you as you leave. A wedding is a special day and they love to know all the details, so that they can point you in the right direction. We started out at David's Bridal buying my wedding gown, wishing we had waited til we came here. And even though I didn't buy my gown there they still let me try it on in the store with the bridesmaid's dresses. I am now buying all of my wedding party's attire there (even the guys), doing my gowns alterations there and my mom found a dress that she loved (which they oder off online special for her). They truly love what they are doing and show it every step of the way. Pros: Everything Cons: Nothing more

I have gone to most all bridal stores in the area for my wedding dress and I was dissapointed by either selection or customer service. But when i found Thougts and Best Wishes I was beyond ecstatic! There were so many options of gowns from my favorite designers and every employee there made it a great experience! I was given the utmost attention and did not feel rushed.... every question i had was more than welcome! I Highly recommend this shop for brides! more

My best friend is getting married in May and we decided to go here to purchase our bridesmaid dresses. We had a great time and the whole team let us try on practically EVERY dress in the store and helped us to make a decision without being overly pushy or trying to make a sale. They truly wanted us to be happy! A few months later we went to look at tuxes for the groom and his party. I was thrilled with the experience! They were getting ready for prom season but made room for us anyway. They really helped us make choices in colors and we had a great time!! We all can't wait for our stuff to come in!!! Pros: Friendly, Helpful Cons: parking more

Thoughts and Best Wishes is a bridal store that has every brides needs. They have amazing wedding dresses, accessories, invitations, tuxs and much much more. Not only are the wedding details great but the customer service that is provided by the owner and her staff is amazing. They will help for anything you need and much much more. Best place hands down in the capital region!! Pros: Everything more

Linda and the staff at T & B were absolutly amazing. I have been to a few bridal shops in search of my bridesmaids dresses. We went in on a friday evening and Linda and I believe her daughter Megan were there to assist us in many ways. The girls were able to look around and pick out which dresses they liked and try them out, we had a little mini fashion show anyway the staff was not pushy at all they were there to help us in any possible way they could. Today, I went in my my fiance to look at tux's there were two other brides there as well, even though she was busy she still made it a point to come check on us and even write up our order even though we aren't getting married for a few months but by then it will be prom season. She went out of her way to ensure us that by doing this now may help prevent less confusion later on. Again the ladies were so helpful and have made my wedding expirence that much better. I know alot of people have said some horrible things about the previous owner/manager but the ladies are truly great to work with and I definatly reccommend going there!!! Cons: Parking more

I am proud to say that I am buying my beautiful wedding dress from Thoughts and Best Wishes. My dress was one of the dresses on display at the Colonie Center Mall (second floor-near Boscov's). Linda and Andrea are the new proud to be owners of Thoughts and Best Wishes. I never visisted the store prior to this new year. So I can say I never knew or heard of the old owners. But from the reviews I've read of the old owners it was bad. Pros: great location, not pushy, sweetest people ever! more

I have recently went to Thoughts and Best Wishes in Latham and was amazed by the experience. I am newly engaged and have decided to purchase all my bridesmaid dresses and my own dress from the business. Although I did not go to under old management, the new owners are very friendly and will point you in the right direction of what you are looking. There is also a wide variety of dresses to pick from. I would highly recommend this business to anyone. If you are looking for friendly service and a great experience all together, this place is excellent. more

I went to T & B wishes for a friends wedding last year under the old management and it was a horrifying experience... I just recently went there for MY wedding because they are the only store in the area to carry the bridesmaid dress i was looking for... I was absolutely amazed by the change in atmopshere. We had a pleasant experience. We were helped but not overly pushed...the girls there helped us find what we were looking for and offered any assistance without seeming pushy. They helped us compare colors... and also did provide me with information on when my designers typically retired their dresses so that if I had my mind set on one I wouldn't come back and have it not be there anymore, which was nice. I am glad someone with manners and retail knowledge took over this store because it use to be a disaster but now it is a place I would go again and recommend people going to. So if you had a bad experience there in the past---beware---they have significantly improved their business!!!!! Pros: variety of designers, decent pricing, good service, no body being pushy Cons: parking....but thats uncontrollable for the location more

Since thoughts and best wishes has taken new owners my dearest friend is holding all her dresses there including her very own wedding dress and i will say i have twins and they are a part of the wedding actually the flower girls and when we had them fitted it wasn't bad at all my girls are twins but completely to different sizes one is slim and tiny and one is chunky and thicker, we you can imagine my worry well these ladies who helped us we amazing and when i called about something like if something was wrong with one of the dresses which is minor but still she (the owner) was awesome and said bring it back and they will fix it at no cost to me. I am very pleased as is the rest of the wedding party and the bride to be with the help we have been recieveing. These ladies really know how to please and know what a nighmare it could be if things weren't perfect for the wedding so thank you so much to the staff and to those who have had bad experience in the past i recommend going ther know with these great people who are know in charge of the dress shop. Pros: kindness, understanding, always having a smile and compasion Cons: parking the only hell but can't help that more

(Honest) Mistakes are a fact of life. A GOOD business owner knows that RECOVERY after a mistake is the most important thing they can do. One of the simplest things they teach in business school is that ""It costs more to gain new customers, than to keep existing customers!"". Cons: Incompetent, Rude and Untruthful Staff and Owner more

This was quite possibly the worst prom dress experience ever.. it was every girl's nightmare!!!! This year is my senior prom and after searching for a dress i found the perfect dress that I loved so very much then I ordered the dress and payed the down payment of $170.00 and they took my measurements. After 2 months of waiting my dress finally came in. I was very excited about this. I went for my first ""fitting"" and i went to try my dress on and I saw the tag and knew what was coming next. They ordered me a dress that was 3 sizes too small!!! I went out with my dress on and the owner said to me "" oh hun it's the same size as the one that you tried on 2 times here."" i then replied with ""BOTH times that i tried that dress on i couldnt even zip up the back because it was TOO SMALL!!!"" then the owner tells me that the seamstress MIGHT be able to take it out!!! after taking the dress off the owner came over to my mom and i and said ""the seamstress is ONLY going to charge us $30.00 to take it out.. and that we still have to pay the other $170.00 payment today."" Any HONEST owner of a half-way descent company would have offered to cover the $30.00 charge since THEY screwed up and ordered me a dress 3 sizes too SMALL!!!! she didn't even offer to pay for the dress to be taken out or to order a dress in the right size. Oh and the owner is extremely rude and just mean if you go in on a semi busy day. i would suggest to everyone to not give this woman business. And IF YOU WANT YOUR DRESS TO ACTUALLY FIT YOU DO NOT GO HERE!!!!!!!!!!!! Pros: NOTHING Cons: the owner, and the fact that they can't order a dress in the right size, even with measurements!!!!! more

this is a terrible place to go for anything! I am a bridesmaid and we all went there to pick out our dresses and get measured, which we did. when the dresses finally came in not one fit any of us they ordered the dresses way to big!!! Mine fell to the floor when i put it on! the owner of the store is the most rudest person i have ever met when we tried to tell her they were all wrong she insisted that no they are not and went on to tell one of the girls with us that she was just too big for the dress!! mind u we were all measured before hand right?! as we are there of course now everyone has to have alterations done which of course MORE MONEY! and when we were trying to say where we needed them takin in our hemmed the owner was just yelling about everything to where one of us decided to take the dress to a totally different seamstress! which we shouldnt have had to do in the first place and this was only becuase the owner told her she wasnt going to do what the girl wanted done to the dress!! about 2 weeks later we go bk after alterations are done and wouldnt ya know it mine still dont fit right! still too big so now we are down to 2 weeks before the wedding and i still have no dress but they are saying it will be ready (we will see) its just a very bad experience we all had there!! and would never ever send anyone! more

Horrible staff! Purchased a prom dress in March. Had fitting on April 06, 2007 didnt get dress back until May 15 prom is May 18. Staff NEVER returned any phone calls from me regarding the dress, left at least 50 messages. Manager was extremely rude and disrespectful. The dress alterations were not done, the length was not altered, the beads on the dress are all falling off, the zipper is broke. I called the manager to address my concerns with the prom being 2 days away and she stated""I don't know what to tell you"". She also stated that they are not responsible for the alterations. It is two days before the prom and we have no dress. We paid $325 for the dress and had to pay $50 cash for the alterations. Never once did they apologize or offer to fix the dress. I don't recommend this place to anyone and I hope that noone has to experience what we are experiencing. My daughters prom is ruined!!!! I now have to try to find a new dress in 2 days for the prom. I don't have the money to be doing this. They have extremely bad customer service and they act like it is no big deal that the zipper is broke on the dress. Cons: Thumbs down!!!!!! more

i had a bad experience with this place, horrible service, very uptight staff. you are paying hundreds of dollars, and they act like they are doing you a favor. i do not recommend it....plenty of place in the capital district with nicer staff and better selection of dresses. more

if you purchase a dress that needs alteration, better look somewhere else. Once i expressed that the dress needed to be taken in a little more because it did not look right, the owner became very hostile saying that i do not know what i am talking about since i was not a seamstress. when i addressed the seamstress, saying that she could probably get the dress fixed since she had done a good job with the rest of the work, the owner started shouting that i was not allowed to talk to her employees and that she forbids the seamsttess from fixing the dress. for a place that sells dresses for $300 and up + the cost of alterations...you would think they would treat their customers a little better. plenty of Bridal and Prom stores in the capital district that would be happy to take your business. Cons: not customer-friendly at all more