Beware when doing business with the Thomas Appliance Company. (I would leave 0 stars if I could)
We bought a new washing machine (paid in full) to be delivered to our home. Time after time the Thomas Appliance Company said the delivery truck was on its way, but it never showed up with our washing machine.
Eleven days later I called the Thomas Appliance Company to cancel the washer and get reimbursed. I was met with harsh rudeness from the staff, especially the owner KEN THOMAS who blamed us for the washing machine not being delivered.
Ken Thomas also REFUSED to remove the charges from my credit card causing me to call my credit card company to dispute the charges. The matter is still not over. I would not recommend doing business with Ken Thomas or the Thomas Appliance company.
Since canceling our washing machine, cowardly Ken Thomas (the owner) took it upon himself to call and leave a profanity laced message on my wife's voicemail, who had nothing to do with any of this.
Be sure to do your research before dealing with the Thomas Appliance Company. Read as many reviews as you can, you will see a pattern of unhappy people who were treated like garbage and cheated by Ken Thomas and the Thomas Appliance Company.
UPDATE: Shortly after posting a review on Google, the owner of Thomas Appliance Company Ken Thomas called to threaten me saying that I've "made it personal now". I have now had to contact the Genesee County Sheriff over simply trying to buy a washing machine.
DO NOT DO BUSINESS WITH THOMAS APPLIANCE COMPANY !
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