Thiele Heating & Air Conditioning

We took multiple bids, and chose Thiele because the quote was competitive, and we appreciated the effort that the Service Manager (Jason) made to explain the bid and answer all of our questions and concerns. On the day of installation, the installation crew (Duane and Dee) were prompt, courteous (to us and our dog), and had the new furnace, air conditioner, and tank water heater up and running (as well as all old equipment removed in approximately 5 ½ hours. After that, a review of the operation of the new thermostat was done, as well as a walk around of the completed work. It has been a month since the installation, and so far the new Rheem equipment is working flawlessly. It is very quiet, is keeping our home comfortable, and if the first gas bill is any indication, noticeably more efficient and economical to operate. more

Called Thiele to come fix our furnace, which we discovered was not working when we awoke this morning. They had someone (Sal) come out that afternoon. Sal detected the problem and needed parts from a parts supplier that was closing at 5:00pm. Only problem was we live in Avon and it would take 30+ minutes to get the parts and it was 4:40pm. Sal called the office and the owner John Traub told Sal he would run and get the parts before they closed at 5:00 and bring the parts to our house 45 minutes away in rush hour traffic. John did deliver the parts to Sal and Sal completed the repairs, which were mostly covered under warranty. Sal was the most professional HVAC service person that has ever serviced our furnace. He explained what the problems were, what parts he needed to fix the problem and provided great customer service. I could not ask more of Sal, John Traub and Thiele. I give them A+ on their service today. We are very appriciative of them fixing the furnace. I am going to have them do the yearly maintenance in the future. more

I went through a process of gathering quotes. Based upon unit ratings, service, reputation and times, I selected Thiele. Their price wasn't the lowest or highest but because of the unit's past performance it seemed to be the best selection for me. The process went very smoothly. I made my decision on Monday and was able to get an appointment for installation on Friday. The only concern I have was there was only one installer and usually they have two people so it took longer than I was originally told but I was fine with that. What concerns me is the way the piping/lines were installed wasn't the best but the best one installer could do. I hope this doesn't lead to issues with other items (sump pump, ducts, etc.) in my utility room down the road. The installer, Rick, was very professional and had me show him all the places he'd need access. He explained what he would be doing and then went to work. He was very friendly as well. He took all the old unit and additional materials and cleaned up. He then walked me through everything that was installed, how to use, what to watch for, answered my questions, and had me fill out a final piece of paperwork and pay. It took about six hours. Although total satisfaction will depend on how well the unit performs over the next several years and will be a big part of whether or not I will be a completely satisfied customer. However, based upon the experience, professionalism and the past performance of the equipment, I would use Thiele again and recommend them to family/friends. more