WELL! Ok, we have been around the block and let me tell you, I have NEVER been SO disappointed in the management of an establishment ever in my 50+ years as I was in my last and may I say final experience at the Warehouse Café in Bethel Park Pennsylvania. My wife and I decided to meet for diner at the Warehouse café in Bethel Park PA late on a weekday afternoon. At the beginning of our experience we asked our server for their beer selection. I ordered an old staple and my wife thought she would try something different a XXXX Summer Ale. The server asked if she would like a large or small. We both decided and she told the server that she only wanted a small because she may not like it.
Our drinks came and the Summer Ale did not complement my wife’s palate what so ever and we told our server this. So after 1 sip we decided to trade it in for another old staple. After a few minutes we ordered our meals, had some idle chit chat, finished and asked for our bill.
A few minutes later our server came with our bill. I noticed that the $4.50 charge was on the bill for the drink that only a sip was taken from. I asked the server that obviously since we did not drink that drink and opted for a different flavor if they could remove this charge from our bill. Not an out of the question request. The server said she could not and I proceeded to ask for the manager.
A few minutes later, the server came back and said she was not able to remove the charge from the bill due according to the manager. I then asked if I could personally talk to the manager to settle this matter.
Again, after a few minutes the manager came out to discuss the situation. I proceeded to tell him the events described above and the manager still insisted on charging for the drink. At this point “Tim” the manager proceeded to tell me he was the owner and he “gives nothing away” and that it was a small draft and not a taste of the flavor. As a side note, no one offered a taste of the flavor to us prior to ordering. If this is their policy, this should have been offered when we were ordering because everyone involved knew this could be an issue. Tim, the owner informed me that that 1 keg of beer (we will assume that it is ½ keg) is $100.00 dollars. Hum, let me see. I have to go back to my collage math for this one. If 1 keg of beer equals 124 16oz beers and the keg was $100.00, I THINK that would be approximately $0.8064516 per beer. This would then mean, 124 16oz beers times $4.50 would equal approximately $558.00 per ½ keg. Ok, so we will subtract the $100.00 initial charge to purchase the “1/2 keg” which will leave us with approximately a $448.00 profit. That is almost a 450% profit on 1 keg, excuse me, ½ keg of this particular flavor.
Also I would like to note, that the menu prices have really jumped over the last year as have many prices else ware. However, there are many other area establishments that I feel personally are much better in atmosphere, quality and price.
Finally, as a business owner my self, I am quite aware of business costs, overhead and the like. However, being a business owner for 30 years, I learned a long time ago about the “cost of doing business”. My word! For a lousy $0.80 drink “Tim the owner” just lost a life long customer and if anyone asks my opinion of The Warehouse Café in Bethel Park Pennsylvania I will have to tell them my sheer disappointment in the ownership by their greed.
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