The Royal Sonesta Chase Park Plaza St. Louis

Everything about this hotel was wonderful and perfect. The problems started after we checked out and came home to find that we did not just have a suitcase and memories from our trip, we had some hitch hikers from our stay: BEDBUGS. I immediately called the management to report this problem, and they stated that it was impossible for me to have gotten bed bugs from the hotel and I must have gotten them elsewhere in my travels. First I drove to the hotel and back, second I did not go anywhere else during my stay that would have exposed me to bedbugs, and finally the hotel manager said that they had received another complaint from another visitor and both of these complaints were unfounded. Now one complaint maybe I could see, but two says that something is amiss. The hotel is concerned about their perfect image that they will probably let that hotel become overrun before they do anything to correct this issue. We had to have an exterminator come and treat our house, and their professional opinion was that the infestation did match the timeline for our visit. Watch out and check your belongings this hotel is in total denial of any problem. more

It's a great hotel but if any of you are looking to save some $$ then book it at referer.us/8/GoodHotelDeals They usually have some pretty good deals on there! more

This hotel is great. It has a nice acomendation. It has such nice employees. The food is just to die for. My taste buds just love it. There movie theater is fun to watch and enjoy a cheap snack too. I would love to visit this wonderful hotel again. more

I had my wedding reception here, the food and service staff were wonderful! The red velvet cake also scrumptous but don't recommend the marble or white, they were dry. The only major complaint we had was the wedding coordinator who misplaced our rented chair covers and lied to us about their whereabouts. After loading 1/3 of the covers into the car my mother was told that was all of them, even though the rest were in a huge pile behind the valet podium. After the chair cover rental place called the next day to say they were missing the other two thirds of them and that this wasn't the first time the Chase had lost their covers, my mother went back to the hotel and also called and each time she was told they looked around and couldn't find them. Finally the rental company went themselves and were able to retrieve the lost chair covers which had somehow reappeared after my complaint to management. \r Aside from the rude coordinator, the wedding was fantastic and our hotel room that night was amazing as well! Pros: Food, Rooms, Pool, Movie theater, Location Cons: Wedding coordinator more