The Maids

I employed the maids for almost a year to clean my house bi-weekly. I can say that they did a good job on the cleaning, however, I had the unfortunate experience of one of their employees stealing from us. I have had someone cleaning this house since I purchased it in 2000 and have never had a problem until now. My husband and I searched high and low to be sure that we had not misplaced the jewelry, but have never found it. The incident happened in March and we just received the news from their insurance company that they will not be paying the claim. When I called to report the incident, it took the owners, Wes and Melinda 2 1/2 weeks to get back with me. When he came over to talk with my husband and I, Wes agreed that our story matched his team leaders and that he would cooperate, by the time he filed a claim (in June), his story changed. This person popped out of our bedroom area with nothing in her hands while the rest of the team was outside loading the car. Their rule is that the team leader is the last out the door, and she was on her way back in to get her. As I understand it, the woman who stole from us is still employed with the Maids. I would not recommend doing business with these folks. They were paid for every clean, our home was always ready to be cleaned and we had never filed a complaint before then. Subsequently several things were broken after we reported the theft, I tried to give them a chance to make it right. It is now September, they stole $3500 worth of gold jewelry from us, and we have been turned down by their insurance company. I don't like to hurt a local business, but if you currently use them, you deserve to know that the person who stole from us is still working for them. more

I can never seem to get my whole house clean at one time. I had The Maids come to my home. When I came back not only was it all done but it smelled clean! The fixtures looked brand new and I actually did not have to lift a finger. I got so much done this weekend because I did not first have to clean the house. They were on time and brought everything they needed. I highly recommend them! more

The Maids in Durham have been cleaning my house for several months, and do a fabulous job. They arrive on time and are professional and thorough. A team of 3 or 4 arrives ready to work, and get right to it. I am very happy with the work that they do. The front office staff are responsive and flexible when you need to adjust the cleaning schedule. I highly recommend them. more

The first time we used this service they were really good. As time went on staff changed and the cleaning was not the best. Sometimes they do a excellent job and others not so good. I would use them again. more

After having our home cleaned for a wedding, we have been using The Maids on a regular basis. The teams are always professional and curteous and show up when they say they will. Our home has never been so clean. Pros: Reliable in every way more

I can handle the occasional problem with a cleaning service, and The Maids did have the occasional problem, including entire rooms not being touched. But I cannot handle theft, and that is what happened. An item disappeared while they were in my home, and their response was unsatisfactory. I was told that they get complaints of theft all the time but then the people call back that they found the item. They would not submit my loss under their insurance, because to quote the manager ""I pay the premiums and mine will go up if I submit it"". The reason for insurance is in just such a case. Plus, the manager said they had asked the team and the team said they didn't steal the item. As if they would have confessed!!!!! The only recourse I had was to fire them, since they won't stand behind their promise of providing a reliable, safe cleaning team. Cons: sloppy cleaning, theft more