I am a frequent diner at many restaurants in Los Angeles, and I think people should be warned about the awful experience we had at The Lodge When I dine out, I try to go to places that offer good service, good food and a fun atmosphere, sadly The Lodge was lacking in all 3 areas! Nine of us sat down for what should have been a delicious meal, we had a good reason to celebrate and we were looking forward to some steak!
Rude waiter, made up own language, No water refills, Some dishes not appearing with no explanation/apology, Long wait between plates being cleared and the next course arriving, Waiter not available/ in sight when you needed him, Cold sides, Over-cooked steaks, One person's meal didnt appear until much later than everyone else's (a salad), Empty restaurant, no atmosphere, Bad management, Awful owner attitude.
I made the booking after receiving a $100 off voucher via email. If you've been sent one of these, dont bother going, they won't honor it! When the bill came we asked about the voucher. As we didnt bring a printed out version, despite having the email on my blackberry, we couldnt claim it.
The bill also had a 20% gratuity added on. 20% I willingly add for a good meal, but this one had been far from a pleasant experience. Surely a gratuity is something that you add to show your appreciation for the wonderful service/food etc.
I complained to the manager about both of these matters and she was rude, condescending and completely unhelpful. Eventually she went to speak to the owner and his attitude was 'Well you ate it, didnt you?". The worst part was after I mentioned I had previously booked several large parties at The Lodge and the manager tried to hug me! Literally seconds after she was treating us like dirt.
After 15 minutes trying to get a reasonable response out of the management we left in disgust. This was not my first time dining at The Lodge, but it will definitely be my last!
Pros: Has seats
Cons: Service, food, staff, cost, ambience, management attitude
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